Onsite Medical Billing & Patient Support Specialist

Meduit; Moline (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Employer paid life insurance and long‑

Internal growth opportunities

Job summary

Meduit is seeking a Medical Customer Service Representative for an onsite role in Moline, IL. You will guide patients through medical bills, helping our clients focus on patient care while adhering to HIPAA and applicable regulations.

The position starts with paid training, offers a base pay of $17–$19 per hour plus performance incentives, and includes benefits such as medical, dental, and vision insurance, an HSA/FSA, a 401(k) with company match, and growth opportunities.

Qualifications

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
• Compassion
• Communication
• Problem-solving
• Teamwork

Skills

Call center experience

Communication

Problem-solving

Teamwork

Education

High School Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Meduit is seeking a Medical Customer Service Representative for an onsite role in Moline, IL. You will guide patients through medical bills, helping our clients focus on patient care while adhering to HIPAA and applicable regulations.

The position starts with paid training, offers a base pay of $17–$19 per hour plus performance incentives, and includes benefits such as medical, dental, and vision insurance, an HSA/FSA, a 401(k) with company match, and growth opportunities.