Medical Billing & Patient Support Specialist

Meduit | Driving Revenue Cycle Performance; Moline (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental/ Vision insurance

HSA/FSA

401(k) with match

Wellness time & holidays

Life insurance

Long-term disability

Growth opportunities

Job summary

Meduit seeks a Medical Customer Service Representative to guide patients through medical bills and support clients in delivering exceptional patient care. The position is onsite in Moline, IL, with a 7am–5pm Central schedule, Monday through Friday.

Paid training for 3 weeks, base pay of $17–$19 per hour plus performance incentives, and comprehensive benefits are offered. Minimum one year of call center experience and familiarity with HIPAA are preferred.

Qualifications

• 1 year of previous call center experience (In-office or Remote).
• High School Diploma/GED.
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner.
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals.
• Following established procedures to resolve patient account balances.
• Identifying consumer payment plans.
• Utilizing call scripts provided.
• Setting up consumer payments over the phone.
• Documenting all conversations electronically on company and/or client systems.
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
• Providing information to Client Services as needed.
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills

Compassion

Communication

Problem-solving

Teamwork

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

Meduit seeks a Medical Customer Service Representative to guide patients through medical bills and support clients in delivering exceptional patient care. The position is onsite in Moline, IL, with a 7am–5pm Central schedule, Monday through Friday.

Paid training for 3 weeks, base pay of $17–$19 per hour plus performance incentives, and comprehensive benefits are offered. Minimum one year of call center experience and familiarity with HIPAA are preferred.