Onsite Customer Support Specialist – Billing & Payments

Meduit; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

Internal growth opportunities

Job summary

Meduit is seeking a Customer Service Representative for onsite work in Charlotte, NC. The role involves handling inbound and outbound calls, resolving account questions, processing payments, and documenting interactions to maintain accurate records.

The position requires strong communication, reliable work history, and the ability to navigate multiple systems in a fast-paced environment. Schedule includes typical 8am–5pm or 11am–8pm ET, Monday–Friday, with base pay in a $16–$18/hour range plus

Qualifications

• 1 year or more in a customer-facing role (call center, retail, office, front desk, admin, or similar)
• Experience in a fast-paced, performance-driven environment
• Strong computer skills navigating multiple systems (Outlook, Word, Excel)

Responsibilities

• Handle inbound and outbound calls related to customer balances
• Explain balances, payments, and options clearly and professionally
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while using multiple systems
• Follow workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Skills

Customer service

Call center

Office software

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Meduit is seeking a Customer Service Representative for onsite work in Charlotte, NC. The role involves handling inbound and outbound calls, resolving account questions, processing payments, and documenting interactions to maintain accurate records.

The position requires strong communication, reliable work history, and the ability to navigate multiple systems in a fast-paced environment. Schedule includes typical 8am–5pm or 11am–8pm ET, Monday–Friday, with base pay in a $16–$18/hour range plus