Medical Customer Service Representative (Onsite) - Moline, IL

Meduit | Driving Revenue Cycle Performance; Moline (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental/ Vision insurance

HSA/FSA

401(k) with match

Wellness time & holidays

Life insurance

Long-term disability

Growth opportunities

Job summary

Meduit seeks a Medical Customer Service Representative to guide patients through medical bills and support clients in delivering exceptional patient care. The position is onsite in Moline, IL, with a 7am–5pm Central schedule, Monday through Friday.

Paid training for 3 weeks, base pay of $17–$19 per hour plus performance incentives, and comprehensive benefits are offered. Minimum one year of call center experience and familiarity with HIPAA are preferred.

Qualifications

• 1 year of previous call center experience (In-office or Remote).
• High School Diploma/GED.
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner.
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals.
• Following established procedures to resolve patient account balances.
• Identifying consumer payment plans.
• Utilizing call scripts provided.
• Setting up consumer payments over the phone.
• Documenting all conversations electronically on company and/or client systems.
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
• Providing information to Client Services as needed.
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills

Compassion

Communication

Problem-solving

Teamwork

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

About Us

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About The Role

As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

Title: Medical Customer Service Representative

Schedule: 7am - 5pm Central Time Zone, Monday – Friday

Interviews & Start Date: Interviewing now through 9/18/2026 for 9/28/2026 start date

Location: Onsite - 5320 22nd Avenue, Moline, IL 61265

Paid Training: 3 weeks

Compensation: $17 - $19 per hour base + performance incentives

Key Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies

• Compassion
• Communication
• Problem-solving
• Teamwork

Required Qualifications

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel).

Preferred Qualifications

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Time management and sound decision-making skills
• Experience providing excellent customer service in a variety of situations, including those that escalates

Employment Eligibility

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.