Bi-Lingual Medical Billing Customer Service Support Representative

Familyeyephysicians; Oakbrook (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider in Oak Brook Terrace is seeking a Bi-Lingual Medical Billing Customer Service Support Representative. The role involves assisting patients with billing inquiries, processing payments, and resolving billing issues. Candidates should have a high school diploma, prior experience in medical billing or customer service, and strong communication skills. This position emphasizes customer satisfaction and compliance with HIPAA regulations.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Prior experience in medical billing, coding, or customer service preferred.
• Familiarity with insurance claims processing and medical terminology is a plus.
• Strong communication skills to explain complex billing issues.
• Excellent problem-solving and analytical skills.

Responsibilities

• Answer incoming calls and respond to inquiries regarding medical billing.
• Place outbound calls to discuss patient balances.
• Assist patients with understanding their medical bills.
• Review and resolve billing issues, including insurance claims errors.
• Document all customer interactions accurately and comply with regulations.
• Maintain confidentiality of patient information according to HIPAA.

Skills

Bi-Lingual Communication

Customer Service

Problem-Solving

Medical Billing Knowledge

Insurance Claims Processing

Education

High school diploma

Associate’s degree in healthcare, business, or related field

Tools

Healthcare Billing Systems

Job description

Job Description: Bi-Lingual Medical Billing Customer Service Support

Bi-Lingual Medical Billing Customer Service Support Representative is on site in Oak Brook Terrace, IL. Team member will be responsible for assisting patients, insurance companies, and internal team members with billing inquiries, providing timely and accurate response to billing / account questions, collecting patient payments, creation of payments plans, reviewing insurance and ensuring the overall satisfaction of our clients. This role involves heavy inbound and outbound calls with patients to address any concerns regarding medical claims, payments, patient balances and insurance coverage.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries regarding medical billing, insurance claims, and payments.
• Place outbound calls to discuss patient balances and provide payment options
• Assist patients with understanding their medical bills, insurance coverage, and any discrepancies.
• Review and resolve billing issues, including rejected or denied insurance claims, coding errors, and underpayments.
• Provide clear explanations of insurance benefits, payment structures, and patient responsibilities.
• Process and manage patient payments, including co-pays, deductibles, and outstanding balances.
• Assist with insurance claim submissions, ensuring accurate coding and timely follow-up.
• Document all customer interactions, ensuring accuracy and compliance with company policies and healthcare regulations.
• Maintain confidentiality of patient information in accordance with HIPAA (Health Insurance Portability and Accountability Act) guidelines.
• Identify and escalation unresolved billing issues to supervisor for further investigation.
• Provide feedback on recurring billing issues or inefficiencies to help improve processes and customer service.

Qualifications

• High school diploma or equivalent required; associate’s degree in healthcare, business, or related field preferred.
• Prior experience in medical billing, coding, or customer service within the healthcare industry is preferred.
• Familiarity with insurance claims processing, medical terminology, and healthcare billing systems (e.g., ICD-10, CPT codes, HCPCS) is a plus.
• Strong communication skills, both verbal and written, with the ability to explain complex billing issues in a clear and professional manner. Ability to multi-task and prioritize work.
• Excellent problem-solving and analytical skills..