Onsite Medical Assistant Team Lead - Brooklyn

POD Health; New York (NY); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation, holidays, sick leave

Professional development opportunities

Job summary

POD Health in Brooklyn, NY is seeking a Medical Office Supervisor to lead a multidisciplinary team of Medical Assistants within CCM, PRM, BHI, and related POD programs. The role requires coordinating patient care, ensuring documentation accuracy, and maintaining operational workflows.

You will collaborate with clinical and operations management to oversee CCM and other POD programs, monitor patient needs, and ensure timely follow-ups; fluency in Chinese is required for effective communication

Qualifications

• Fluency in Chinese is required.
• High School Diploma or GED; completion of a Medical Assistant program or equivalent clinical training is strongly preferred.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Experience utilizing EMR systems and maintaining accurate clinical documentation.
• Compassionate, patient-focused, and committed to high-quality care.
• Knowledge of complying with state requirements and facility policies and procedures.
• Extensive experience in clinic/hospital/multi-specialty settings; leadership experience preferred.

Responsibilities

• Lead a team of Medical Assistants and collaborate with Clinical and Operational management.
• Oversee CCM, PRM, BHI, and other POD programs and documentation workflows.
• Monitor patient vital signs, alerts, and clinical concerns; triage calls.
• Ensure timely completion of clinical requests and follow-ups; maintain medical records.
• Screen patients and coordinate referrals to other clinical lines; assist in care plan development.
• Support clinical operations and staff guidance in a fast-paced environment.

Skills

Leadership

Communication

Team coordination

Empathy/Patient focus

Education

High School Diploma or GED

Medical Assistant program or equivalent clinical training

Tools

EMR systems

Job description

POD Health in Brooklyn, NY is seeking a Medical Office Supervisor to lead a multidisciplinary team of Medical Assistants within CCM, PRM, BHI, and related POD programs. The role requires coordinating patient care, ensuring documentation accuracy, and maintaining operational workflows.

You will collaborate with clinical and operations management to oversee CCM and other POD programs, monitor patient needs, and ensure timely follow-ups; fluency in Chinese is required for effective communication