Medical Coordinator/Facilitator (Bilingual/Cantonese)

True Care Home Care; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation

Professional development opportunities

Job summary

True Care Home Care is looking for a Telehealth Coordinator in New York, NY, to facilitate virtual visits and manage patient interactions. Responsibilities include initiating calls, providing appointment reminders, and supporting provider schedules. Candidates must have a High School Diploma or GED, bilingual fluency in Russian, and 1-2 years of telehealth experience. Benefits include health insurance, 401(k) with a company match, and professional development opportunities.

Qualifications

• 1-2 years of telehealth experience.
• Proficiency in using EMR systems; experience in AdvancedMD is a plus.
• Strong grasp of patient care procedures and medical terminology.

Responsibilities

• Initiate outbound calls to patients at scheduled appointment times.
• Conduct appointment reminder calls and follow-up outreach.
• Monitor provider schedules and address operational issues.

Skills

Bilingual fluency in Russian

Telehealth experience

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Tools

EMR systems

AdvancedMD

Job description

About Us
At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services include Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI) to ensure patients receive the care they need, wherever they are.

Schedule: Monday - Friday 9am-5pm.

Location: On-site in Brooklyn, NY 11218.

Key Responsibilities

Virtual Visit Facilitation

• Initiate outbound calls to patients at scheduled appointment times to prepare and connect them to their provider (video or telephone visits).
• Ensure patients are ready for the visit, including confirmation of availability, technology readiness, and required documentation.
• Coordinate real-time handoff between patient and provider to support on-time visit start.

Appointment Reminders & Outreach

• Conduct appointment reminder calls, same-day confirmations, and follow-up outreach to reduce no-shows.
• Communicate schedule changes, delays, or cancellations to patients and providers as needed.
• Document all outreach attempts and patient interactions according to organizational standards.

Provider Schedule Support

• Monitor provider schedules throughout the day and proactively address gaps, late arrivals, or connectivity issues.
• Serve as the first point of contact for visit-related operational issues during clinic hours.

Documentation & Systems

• Accurately document visit status, outreach attempts, and outcomes in the designated systems (e.g., EHR, scheduling platform, call system).
• Maintain up-to-date appointment notes and flags related to visit readiness or barriers.
• Adhere to HIPAA and organizational confidentiality policies at all times.

Coordination & Communication

• Collaborate closely with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow.
• Provide clear, professional communication to patients regarding visit expectations and next steps.
• Support process improvements by identifying recurring visit barriers or scheduling issues.

Required Qualifications

• High School Diploma or GED.
• Bilingual fluency in Russian.
• 1-2 years of telehealth experience.
• Proficiency in using EMR systems; experience in AdvancedMD is a plus.
• Strong grasp of patient care procedures and medical terminology.
• Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
• Strong organizational skills to manage patient records and appointment scheduling.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, company holidays, sick leave, and floating holidays.
• Professional development opportunities.
• Mission-driven work in an innovative healthcare space.