Clinical Operations Supervisor - Medical Assistants

NYU Grossman School of Medicine; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

NYU Grossman School of Medicine in Manhattan, Chelsea, seeks a Medical Assistant Supervisor (FGP) to oversee daily MA activities within a Faculty Group Practice site. You will supervise staff, coordinate schedules, and ensure HIPAA/compliance; collaborate with physicians, nurses, and admin teams to optimize patient care and clinic operations.

This leadership role focuses on staffing, training, and maintaining high patient flow and service standards in a busy academic medical setting.

Qualifications

• Oversees Medical Assistant staff and patient care activities at a Faculty Group Practice site.
• Coordinates schedules, timekeeping, and payroll for direct reports.
• Ensures HIPAA, Compliance, Human Resources, etc.
• Implements and monitors QA/QI activities related to Point of Care Testing.

Responsibilities

• Oversees Medical Assistant (MA) staff and associated patient care activities of a Faculty Group Practice site.
• Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
• Plans, coordinates and schedules the activities of the medical assistants. Participates in interdisciplinary planning for patient care with the physicians. Acts as a Medical Assistant as needed and as back-up-coverage.
• Functions as a liaison between clinical staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for provision of quality clinical patient care and communication within the MA role scope of practice.
• Addresses physician concerns pertaining to patients
• Ensures suites are properly staffed to avoid provider delays
• Ensures staff maintains cooperative relationship with administrative staff for patient updates
• Expected to set the tone/represent management team at all times
• Establishes clinical office policies and communicates responsibilities and expected performance to staff. Trains MA/PCA roles according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Recognizes routine problems and recommends ideas and solutions. Advises when follow-up or management intervention is required. Implement and monitor compliance to regulatory guidelines and take corrective actions where appropriate. Oversee all QI and QA activities related to Point of Care Testing
• Works with Practice and Clinical Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Assists in implementation and oversight of key FGP operational initiatives such as MIPS and MyChart patient utilization
• Advises when follow-up or management intervention is required; involved Leadership if clinical complaint escalates after attempt to resolve
• Optimizes patient flow and patient access.
• Supports ke

Job description

NYU Grossman School of Medicine in Manhattan, Chelsea, seeks a Medical Assistant Supervisor (FGP) to oversee daily MA activities within a Faculty Group Practice site. You will supervise staff, coordinate schedules, and ensure HIPAA/compliance; collaborate with physicians, nurses, and admin teams to optimize patient care and clinic operations.

This leadership role focuses on staffing, training, and maintaining high patient flow and service standards in a busy academic medical setting.