Medical Assistant Team Lead (Bilingual: Chinese)

POD Health; New York (NY); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation, holidays, sick leave

Professional development opportunities

Job summary

POD Health in Brooklyn, NY is seeking a Medical Office Supervisor to lead a multidisciplinary team of Medical Assistants within CCM, PRM, BHI, and related POD programs. The role requires coordinating patient care, ensuring documentation accuracy, and maintaining operational workflows.

You will collaborate with clinical and operations management to oversee CCM and other POD programs, monitor patient needs, and ensure timely follow-ups; fluency in Chinese is required for effective communication

Qualifications

• Fluency in Chinese is required.
• High School Diploma or GED; completion of a Medical Assistant program or equivalent clinical training is strongly preferred.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Experience utilizing EMR systems and maintaining accurate clinical documentation.
• Compassionate, patient-focused, and committed to high-quality care.
• Knowledge of complying with state requirements and facility policies and procedures.
• Extensive experience in clinic/hospital/multi-specialty settings; leadership experience preferred.

Responsibilities

• Lead a team of Medical Assistants and collaborate with Clinical and Operational management.
• Oversee CCM, PRM, BHI, and other POD programs and documentation workflows.
• Monitor patient vital signs, alerts, and clinical concerns; triage calls.
• Ensure timely completion of clinical requests and follow-ups; maintain medical records.
• Screen patients and coordinate referrals to other clinical lines; assist in care plan development.
• Support clinical operations and staff guidance in a fast-paced environment.

Skills

Leadership

Communication

Team coordination

Empathy/Patient focus

Education

High School Diploma or GED

Medical Assistant program or equivalent clinical training

Tools

EMR systems

Job description

About Us:

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Work Schedule: Monday-Friday 9:0AM - 5:00 PM

Location: Onsite | Brooklyn, NY 11218

Key Responsibilities:

• Collaborate with Clinical and Operational management to lead team of Medical Assistants
• Assist with patient and medical assistant team oversight of Chronic Care Management (CCM), Physical and Rehabilitation Medicine (PRM), Behavioral Health Integration (BHI), and other POD programs
• Assist with oversight of Medical Assistant documentation, workflow and metrics
• Monitor and review patient vital signs, alerts and other concerns
• Answers phones, respond to inquiries and triage calls appropriately
• Assist in the development and implementation of individualized care plans
• Respond to urgent care needs when necessary
• Assist with administrative tasks
• Screen patients and make referrals accordingly to other clinical lines
• Timely completion of clinical requests and follow ups
• Documentation audit reviews
• Maintain comprehensive medical records of all patient interactions
• Perform other related duties as needed

Qualifications:

• Fluency in Chinese is required.
  
• High School Diploma or equivalent GED; completion of aMedical Assistant program or equivalent clinical training is strongly preferred.
  
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Experience utilizing EMR systems and maintaining accurate clinical documentation.
• Compassionate, patient- focused, and committed to providing high-quality care.
• Knowledge of complying with all state requirements and facility policies and procedures.
• Extensive experience working in a clinic, hospital, or multi-specialty medical practice setting is preferred.
• Previous leadership, supervisory, or team lead experience in a healthcare environment is strongly preferred.
• Demonstrated ability to support clinical operations, coordinate workflows, and assist in guiding team members within a fast-paced medical environment.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  
• Professional development opportunities
• Mission-driven work in an innovative healthcare space