Medical Office Assistant (Brooklyn)

Care For the Homeless; New York (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Care For the Homeless in New York City is seeking a Medical Assistant to support a Community Health clinic team, performing patient care and front-office duties to ensure quality service for a diverse population.

The role involves appointment management, EMR documentation, insurance verification, registration, and coordination of referrals. BLS and MA certification are required; 1–2 years’ clinic experience is preferred.

Qualifications

• AA degree preferred; HS diploma required.
• Medical Assistant certification or training.
• Basic Life Support (BLS) certificate required.
• 1–2 years of medical office MA experience preferred.

Responsibilities

• Provide full-cycle appointment management for clinic site to optimize clinic hours.
• Document all services in EMR (eClinical Works).
• Manage front office tasks: intake, demographics, insurance, privacy forms, faxing, filing.
• Coordinate referrals with patient contact for appointment dates.
• Verify insurance for visits and update registration information.
• Print pre-visit planning for huddle and ensure compliance with policies.
• Perform EKGs and point-of-care testing as directed.
• Maintain exam rooms, supplies, and logs; liaise with labs and pharmacies.

Skills

Communication skills

Multicultural communication

Telephone etiquette

Microsoft Office

Bilingual (Spanish)

Education

AA degree preferred

High School Diploma required

Medical Assistant

Tools

eClinicalWorks EMR

Outlook

Excel

Word

Job description

JOB SUMMARY:

This role is in a Community Health clinical site setting; working on a team of committed professionals supporting Physicians, Nurse Practitioners and Nurses, while also providing patient care and administrative duties necessary to deliver quality patient care to a diverse and vulnerable population.

This employee will work as part of the PCMH team with the following essential duties and responsibilities include the following:

Essential duties and Responsibilities include the following:

• Provide full-cycle appointment management for clinic site (patient follow-up and drop-in appointments, specialty services and testing) to optimize clinic patient hours.
• Document all services in eClinical Works (EMR) system.
• Manage all front office tasks including; basic intake and collection of patient demographics, insurance information, privacy practice forms, its collection and management, faxing, and filing.
• Referral coordination with patient contact for date of appointment.
• Insurance verification on all patients requesting a visit.
• Ensure all registration information is completed and updated accurately at the time of each appointment.
• Responsible for printing pre-visit planning in preparation for huddle.
• Follow all Federal, State and City regulations and guidelines regarding to medical clinic operations.
• Responsible for understanding CFH’s Medical Clinic Policy and Procedures.
• Assist in taking medical histories, vital signs, recording height and weight at Nurse Manager/Provider request.
• Performs phlebotomy and collects lab specimens, as requested, using appropriate protocols, such as infection control. Logs information into EMR/vendor system, labels, and routes lab specimens according to standard procedure.
• Ensures that results are received on all lab specimens submitted.
• Maintains order and cleanliness of examination rooms.
• Ensures medical supplies are maintained and reordered.
• Disposes of expired supplies according to procedures.
• Performs equipment checks and completes required logs; which may include refrigerator logs, eyewash logs, sample medication logs, AED, and other required checks/logs.
• Liaise with laboratory and pharmacies as directed by provider and Nurse Manager.
• Performs monthly NYSDOH Article 28 policy walkthroughs.
• Submits work orders as indicated upon completion of Article 28 walkthrough.
• Assist with change of simple dressings, check urine for glucose and ketones and other tests as directed by Nurse Managers and provider staff.
• Perform EKG exams.
• Point-of-care testing as directed by the provider (HIV, Hep C, additional CLIA waived tests).
• Perform all required point of care proficiency tests.
• Perform lot specific Quality Assurance checks and log all results on all point of care testing.
• Report issues or challenges to provider(s), Nurse Managers and Director of Practice Management.

JOB QUALIFICATIONS:

Educational Requirements:

• AA degree preferred, High School Diploma required
• Medical Assistant
• Basic Life Support Certificate required.

Experience:

• 1-2 Years of experience as MA with medical office experience preferred.
• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communication skills
• Proficiency in Microsoft Outlook, Excel, and Word
• Excellent telephone etiquette
• Bilingual-Spanish preferred
• Experience using eClinical is a Plus!

Pay:

$25.46