Onsite Maintenance Service Manager | Growth & Benefits

Capital Square; Warner Robins (GA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Cell Phone Reimbursement

PTO 120 Hours + Sick Time

Holiday & Vacation Paid Time Off

401(k) Matching

Housing Discount 30%

Professional Development Opportunities

Job summary

Capital Square Living is seeking a Service Manager to oversee maintenance and ensure community spaces meet high standards of cleanliness, safety, and functionality. You will manage work orders, coordinate make-ready tasks, and supervise vendors and staff.

The role emphasizes hands-on maintenance, customer service, and adherence to budget while maintaining strong teamwork and safety practices on-site at Warner Robins properties.

Qualifications

• High School diploma, GED, or related experience and/or training.
• Team members must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring device
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems
• Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company and answer questions related to department operating policies
• Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s use
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative and legal documents

Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards and code requirements
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies and practicing the correct use of tools and equipment
• Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Capital Square Living is seeking a Service Manager to oversee maintenance and ensure community spaces meet high standards of cleanliness, safety, and functionality. You will manage work orders, coordinate make-ready tasks, and supervise vendors and staff.

The role emphasizes hands-on maintenance, customer service, and adherence to budget while maintaining strong teamwork and safety practices on-site at Warner Robins properties.