Onsite Maintenance & Service Leader – Property Ops

ECI Group; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

ECI Group is seeking an experienced Service Manager to lead a team of maintenance professionals at our onsite community. You will drive operational excellence, prioritizing customer service, people leadership, safety, and day-to-day property operations while upholding our core values and One Team culture.

This role reports to the Community Manager and requires hands-on supervision, scheduling, and coordination with the office staff to meet resident needs and maintain property standards.

Qualifications

• 3+ years general maintenance experience in residential property management
• 1 year supervisory experience preferred
• Knowledge of HVAC, plumbing, electrical, fire protection and energy management systems
• EPA certification and other local/state regulatory certifications as required
• Willingness to work weekends and be on-call
• High school diploma or GED
• Proficiency with Microsoft Office Suite and related applications

Responsibilities

• Lead maintenance staff, monitor schedules, on-call duties, and duties.
• Coordinate with office staff to determine weekly apartment make-ready and service-request schedules.
• Complete and evaluate daily/weekly work orders.
• Schedule preventive maintenance (filters, power washing, etc.).
• Monitor market-ready apartments for quick turn times; ensure permits are kept.
• Assist with safety procedures and training; supervise outside contractors.
• Ensure equipment is operated safely and compliant with OHSA."
• Respond to resident/management service requests for occupied units; coordinate response.
• Support Community Manager in enforcing safety procedures and training.
• Monitor maintenance budget, order supplies, and obtain purchase approvals.

Skills

Customer service

Problem-solving

People leadership

Time management

Education

High school diploma

EPA certification

Tools

Yardi

Microsoft Office

Job description

ECI Group is seeking an experienced Service Manager to lead a team of maintenance professionals at our onsite community. You will drive operational excellence, prioritizing customer service, people leadership, safety, and day-to-day property operations while upholding our core values and One Team culture.

This role reports to the Community Manager and requires hands-on supervision, scheduling, and coordination with the office staff to meet resident needs and maintain property standards.