Onsite Luxury Lighting Tech Support Specialist

Blue Signal Search; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Overtime eligibility

Stable on-site schedule

Job summary

Blue Signal Search is seeking a key support professional in Houston, Texas, specializing in luxury home furnishings. This role involves serving as the primary contact for product inquiries and technical assistance, ensuring high service levels during a period of growth.

The ideal candidate will have relevant industry experience, exceptional communication skills, and the ability to manage multiple support requests efficiently. A comprehensive benefits package and an onsite schedule from 8 AM to 5 PM, Monday through Friday, are included.

Qualifications

• Relevant industry experience is required.
• A background in consumer lighting products is required.
• Experience in customer service or product support environments.

Responsibilities

• Act as the primary point of contact for product inquiries and troubleshooting.
• Support a broad customer base that includes homeowners and designers.
• Document interactions in business systems.

Skills

Technical product knowledge

Troubleshooting ability

Verbal and written communication skills

Customer interaction style

CRM/ERP knowledge

Education

Relevant degree preferred

ALA certification welcome

Tools

D365

CRM

ERP

Ticketing systems

Order management tools

Job description

Blue Signal Search is seeking a key support professional in Houston, Texas, specializing in luxury home furnishings. This role involves serving as the primary contact for product inquiries and technical assistance, ensuring high service levels during a period of growth.

The ideal candidate will have relevant industry experience, exceptional communication skills, and the ability to manage multiple support requests efficiently. A comprehensive benefits package and an onsite schedule from 8 AM to 5 PM, Monday through Friday, are included.