Lead Technical Support – Residential Lighting

Blue Signal Search; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Company-sponsored medical coverage

Bonus opportunity

401(k) with company match

Dental and vision plan options

Job summary

Blue Signal Search is seeking a hands-on team leader to manage a technical support team for a premium residential lighting organization in Houston, Texas. This role demands strong technical lighting knowledge and proven leadership abilities to ensure service quality for customers and trade partners.

The ideal candidate will guide a small team, tackle product-related inquiries, and uphold professionalism in a luxury-focused environment. The position offers medical coverage, bonus opportunities, and a stable onsite schedule.

Qualifications

• Demonstrated understanding of residential lighting technologies.
• Experience in technical support or a related customer-facing role.
• Strong coaching ability and lead-from-the-front management style.

Responsibilities

• Lead a technical support team while actively involved in support tasks.
• Handle escalated product and application questions.
• Ensure service quality across call, email, and chat support.

Skills

Technical lighting knowledge

Leadership experience

CRM or ERP experience

Excellent communication skills

Tools

Microsoft Dynamics 365

Job description

Blue Signal Search is seeking a hands-on team leader to manage a technical support team for a premium residential lighting organization in Houston, Texas. This role demands strong technical lighting knowledge and proven leadership abilities to ensure service quality for customers and trade partners.

The ideal candidate will guide a small team, tackle product-related inquiries, and uphold professionalism in a luxury-focused environment. The position offers medical coverage, bonus opportunities, and a stable onsite schedule.