Customer Service Rep – Architectural Lighting

Blue Signal Search; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

15 vacation days

5 sick days

Birthday off

Employer-subsidized medical and dental

Free parking

Job summary

A leading executive search firm is seeking a Customer Service Rep specializing in architectural lighting to join their team in Atlanta. This role involves managing customer interactions, tracking orders, and ensuring smooth coordination between departments. Ideal candidates will have a background in the lighting industry with excellent communication skills and proficiency in ERP and CRM systems. The position offers paid time off, subsidized healthcare, and a dynamic workplace environment.

Qualifications

• At least 2 years in customer service, inside sales, or order management in lighting or related field.
• Proficiency with modern ERP and CRM platforms like Microsoft Dynamics.
• Ability to juggle multiple priorities and work under pressure.

Responsibilities

• Serve as primary contact for customers, providing prompt answers via phone and email.
• Track and adjust orders to meet shipping schedules and lead-time targets.
• Coordinate with sales, warehousing, finance, and marketing.

Skills

Lighting-industry background

Proficiency with ERP and CRM platforms

Strong Excel, Outlook, and Word skills

Excellent written and verbal communication

Problem-solving ability

High sense of ownership

Education

Degree (welcomed but not required)

Tools

Microsoft Dynamics NAV

Dynamics CRM

Job description

Customer Service Rep – Architectural Lighting

Location: On-site | Atlanta, GA

Schedule: Full-time, 8-hour shift Monday–Friday. Choose your daily start between 7:30 AM and 10:00 AM (typical day runs 8:00 AM–5:00 PM).

Our client is an award-winning designer and manufacturer of premium architectural lighting solutions whose U.S. headquarters and showroom sit in the heart of Atlanta. As the team’s frontline Customer Service Rep, you will shape every touchpoint in the order-to-delivery cycle, directly impacting customer loyalty and growth across North America. If you thrive in a hands-on environment, enjoy collaborating with sales and logistics teams, and have a track record of excellence inside the lighting industry, this could be your next long-term home.

What You Will Do

• Serve as the primary point of contact for customers, delivering prompt, professional answers via phone and email.
• Enter, track, and adjust orders to meet shipping schedules, lead-time targets, and service-level agreements.
• Coordinate closely with sales, warehousing, finance, and marketing to remove roadblocks and keep projects moving.
• Generate pro-forma invoices, price quotes, stock status reports, and product documentation on request.
• Troubleshoot returns, claims, and warranty issues, ensuring swift resolutions and clear communication.
• Audit CRM and ERP data, keeping customer, pricing, and order records accurate and up to date.
• Spot upsell or training opportunities and relay insights to the regional sales team.
• Uphold company service standards, policies, and procedures while championing a customer-first culture.

What You Bring

• Lighting-industry background required – at least 2 years in customer service, inside sales, or order management for a lighting or closely related building-products company.
• Proficiency with modern ERP and CRM platforms (Microsoft Dynamics NAV, Dynamics CRM, or similar).
• Strong Excel, Outlook, and Word skills and an eye for detail when working with numbers and specifications.
• Excellent written and verbal communication paired with proven problem-solving ability.
• High sense of ownership, ability to juggle multiple priorities, and resilience under deadline pressure.
• Degree welcomed but not required.
• Paid time off: 15 vacation days, 5 sick days, plus your birthday off, and 15 company holidays.
• Healthcare: employer-subsidized medical and dental with a low copay.
• Dynamic, design-driven workplace with direct access to product, sales, and executive leaders.
• Convenient, free parking at the Atlanta facility and numerous nearby lunch options.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS