Onsite Logistics & Customer Dispatch Specialist

OneRail; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

OneRail is seeking a Logistics Support Specialist to manage shipping routes and delivery coordination at our Orlando HQ. The role involves high-volume calls, emails, and chats, tracking deliveries, resolving issues, and ensuring customer satisfaction with timely communication.

The ideal candidate has prior customer service experience, some logistics/dispatching exposure, and strong multi-tasking in fast-paced environments. On-site work required in ZIP 32819.

Qualifications

• Prior customer service experience is required.
• Must have some logistic/dispatching experience.
• Contact center experience preferred.
• You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).

Responsibilities

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
• Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
• Communicate with internal and external groups, especially on high priority loads and customers.
• Solve customer and carrier problems and help resolve issues.
• Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Assist with procedure optimization of scheduling deliveries from our clients.
• Identify and communicate ways OneRail can continuously improve in its operations.
• Complete order data entry and dispatch if needed.
• Coordinate with couriers to track movements of deliveries.
• Tracking drivers and fixing shipping errors.

Skills

Customer service

Logistics dispatching

Contact center

Multilingual

Job description

OneRail is seeking a Logistics Support Specialist to manage shipping routes and delivery coordination at our Orlando HQ. The role involves high-volume calls, emails, and chats, tracking deliveries, resolving issues, and ensuring customer satisfaction with timely communication.

The ideal candidate has prior customer service experience, some logistics/dispatching exposure, and strong multi-tasking in fast-paced environments. On-site work required in ZIP 32819.