Global Logistics Coordinator — Customer Focused

Expeditors International; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training & Development Program

Job summary

Expeditors is looking for a Logistics Agent at our Orlando location. The role focuses on understanding customer transportation needs, booking and scheduling orders, and ensuring timely, accurate freight movement with outstanding customer service.

Key duties include preparing and processing documentation, updating shipment data, timely dispatch, communicating with customers and partners, invoicing per SOPs, and maintaining compliance with policies and regulations.

Qualifications

• High School Diploma required.
• Excellent customer service skills; friendly, courteous, empathetic and helpful.
• Effective interpersonal skills and clear communication to obtain positive results.
• Strong attention to detail and organizational skills.
• Proven desire to learn and expand knowledge base.
• Sense of urgency around all aspects of customer service.
• Emotional resilience, can withstand stress.
• Work effectively and productively with others.
• One year of work experience in a customer service related role.

Responsibilities

• Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documents.
• Update shipment information in our operating system in a timely and accurate manner.
• Timely freight dispatch to avoid disruptions in the customer’s supply chain.
• Communicate effectively with customers, vendors, and Expeditors network via email, phone, instant message, and in person.
• Review and monitor reports to understand performance and opportunities for development.
• Accurately execute invoicing based on established SOPs, rate shells and Tariffs.
• Contribute to maintaining strong vendor relationships with airlines, trucking companies and others.
• Maintain compliance with internal policies, external regulations and customer requirements.
• Meet KPIs in support of department, branch, product and company goals.
• Desire to understand overall process flow and seek improvements for efficiency.
• Escalate problems or decisions to Management as needed.

Skills

Customer service

Communication

Attention to detail

Organization

Teamwork

Problem solving

Stress resilience

Education

High School Diploma

Job description

Expeditors is looking for a Logistics Agent at our Orlando location. The role focuses on understanding customer transportation needs, booking and scheduling orders, and ensuring timely, accurate freight movement with outstanding customer service.

Key duties include preparing and processing documentation, updating shipment data, timely dispatch, communicating with customers and partners, invoicing per SOPs, and maintaining compliance with policies and regulations.