Onsite Loan Servicing Specialist - SMB & Commercial

Northwest Bank; Williamsport (Lycoming County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator to manage loan servicing for small business and commercial loans. The role requires ensuring data integrity, reconciling General Ledger accounts, and supporting audit activities while delivering excellent customer service.

The position is onsite Monday through Thursday with Friday optionally work-from-home. Candidates should have 3–5 years of customer service and 5–6 years of loan experience, with knowledge of regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in a related field preferred.
• 3–5 years of customer service experience.
• 5–6 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, policy and regulatory issues.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system.
• Prepare and process payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary customer service.
• Process loan modifications.
• Monitor and reconcile reports for Small Business and Commercial Loans.

Skills

Customer service

Loan knowledge

Regulatory compliance

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Loan Servicing Coordinator to manage loan servicing for small business and commercial loans. The role requires ensuring data integrity, reconciling General Ledger accounts, and supporting audit activities while delivering excellent customer service.

The position is onsite Monday through Thursday with Friday optionally work-from-home. Candidates should have 3–5 years of customer service and 5–6 years of loan experience, with knowledge of regulatory requirements.