Loan Servicing Specialist II — Hybrid

Northwest Bank; Warren (Warren County); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator to manage servicing for small business and commercial loans, ensuring accuracy, timeliness, and compliance. This role supports post-closing activities and works closely with the team to maintain data integrity and customer service excellence.

This onsite position requires coordinating with the Small Business and Commercial Loan Operations teams, processing disclosures, lien positions, and document release while meeting service level

Qualifications

• 3-5 years of customer service experience.
• 5-6 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues.
• Knowledge of loan documentation including the ability to interpret and make judgements from the documentation.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed.
• Process all post-closing servicing functions and tracking for SBA loans.
• Ensure data integrity and comply with CECL data points.
• Reconcile General Ledger accounts and daily balancing.

Skills

Customer service

Loan servicing

Attention to detail

Education

High school diploma or equivalent

Associate's degree in related field

Job description

Northwest Bank is seeking a Loan Servicing Coordinator to manage servicing for small business and commercial loans, ensuring accuracy, timeliness, and compliance. This role supports post-closing activities and works closely with the team to maintain data integrity and customer service excellence.

This onsite position requires coordinating with the Small Business and Commercial Loan Operations teams, processing disclosures, lien positions, and document release while meeting service level