Loan Servicing Coordinator II — Onsite Role

Northwest Bank; Bellevue (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator in Bellevue, PA to manage all aspects of loan servicing for small business and commercial loans, including setup, funding, post-closing review, and ongoing maintenance. You will collaborate with internal teams to ensure data integrity and timely processing while providing excellent customer service.

The onsite position requires Monday through Thursday presence with Friday as an optional work-from-home day.

Qualifications

• 3-5 years of customer service experience.
• 5-6 years of commercial or small business loan experience.
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed or directed.
• Complete work to meet the established service level agreements and benchmarks.
• Prepare and process payoff quotes and payoff transactions.
• Respond to customer inquiries with exemplary customer service in the established service agreement.

Education

High school diploma or equivalent

Associate's degree in a related field

Job description

Northwest Bank is seeking a Loan Servicing Coordinator in Bellevue, PA to manage all aspects of loan servicing for small business and commercial loans, including setup, funding, post-closing review, and ongoing maintenance. You will collaborate with internal teams to ensure data integrity and timely processing while providing excellent customer service.

The onsite position requires Monday through Thursday presence with Friday as an optional work-from-home day.