Loan Servicing Coordinator II

LE001 Northwest Bank; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Northwest Bank is seeking a Loan Servicing Coordinator to manage servicing for all small business and commercial loans. This role supports the Small Business Loan Operations Management team as a back-up when needed and emphasizes timely, accurate processing and high levels of customer service.

Key tasks include loan setup and funding, post-closing review, maintenance in the core system, payoff processing, customer inquiries, and reconciliation of General Ledger accounts.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in a related field preferred.
• 3-5 years of customer service experience.
• 5-6 years of commercial or small business loan experience.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Post loan transactions for all product types.
• Perform loan maintenance in the core system as needed.
• Respond to customer inquiries with exemplary customer service.
• Monitor and reconcile reports for SBA and other loans.

Skills

Customer service

Time management

Attention to detail

Education

High school diploma or equivalent

Associate’s degree in a related field

Job description

PA0736 Administration Center Job Description he Loan Servicing Coordinator is responsible for loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.

Essential Functions

Complete new loan set-up, funding, and post-closing review Post loan transactions for all product types Perform loan maintenance in the core system as needed or directed Complete work to meet the established service level agreements and benchmarks Prepare and process payoff quotes and payoff transactions Respond to customer inquiries with exemplary customer service in the established service agreement Process loan modifications Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans Ensure total document and data integrity attributes to comply with CECL data points Train new hires to ensure consistency and standardization in servicing small business and commercial loans Responsible for reconciliation of General Ledger accounts and daily balancing Monitor collateral records Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management Prepare applicable release documents as needed Establish and maintain loan collateral records in the core system Process loan Line of Credit Renewals Process the paid commercial loan report Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts Process all UCC continuations Provide support for testing new products and services Manage and distribute all servicing workflows and services Gather Audit data requested by management Validate year end reporting Provide back-up support to Collateral and Origination areas Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment.

Education and Experience

• High school diploma or equivalent
• Associate’s degree in a related field
• 3-5 years of customer service experience
• 5-6 years of commercial or small business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to interpret and make judgements from the documentation

Location

This position must be performed onsite Mon - Thurs with Friday as an optional work from home day.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.