Senior Level-3 Help Desk Engineer (Windows/Mac, Intune)

Insight Global; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global is seeking a Level 3 Help Desk Technician to serve as a senior escalation point for complex issues that cannot be resolved by Tier 1 or Tier 2 support. You will troubleshoot advanced hardware, software, OS, and network problems while collaborating with infrastructure, networking, security, and systems teams.

The ideal candidate is highly technical, customer-focused, and advocates ownership through resolution.

Qualifications

• 5-7 years of experience as a level 3 help desk engineer.
• Experience with vulnerability management.
• Experience with MobileIron, Intune Autopilot, and Windows/Mac environments.

Responsibilities

• Troubleshoot advanced hardware, software, operating system, network, and user-access issues."
• Own issues through resolution and liaise with infrastructure, networking, security, and systems teams.

Skills

Senior escalation

Customer focus

Tools

MobileIron

Intune Autopilot

Windows

MacOS

Job description

Insight Global is seeking a Level 3 Help Desk Technician to serve as a senior escalation point for complex issues that cannot be resolved by Tier 1 or Tier 2 support. You will troubleshoot advanced hardware, software, OS, and network problems while collaborating with infrastructure, networking, security, and systems teams.

The ideal candidate is highly technical, customer-focused, and advocates ownership through resolution.