Logistics Support 6519405

Accenture; Walnut Creek (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Accenture Flex is hiring for a hybrid role in San Jose, CA, combining technical support for smart devices with hands-on logistics. You will troubleshoot hardware and software, prepare devices for distribution, and support remote and in-person users.

The role emphasizes local onsite work in the California metro area, device lifecycle management, and creating knowledge base resources. A HS diploma or higher is required, with preferred AR/VR familiarity and help desk experience.

Qualifications

• 1 year of experience in a technical support role, preferably with hardware experience.
• High School Diploma / GED.

Responsibilities

• Receive and process incoming packages and manage the device loan library.
• Distribute devices to users and manage device returns; local pick-up and returns.

Skills

Technical support

Hardware experience

Education

High School Diploma or GED

Bachelor's degree or equivalent experience

Tools

Help desk systems

Remote support tools

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities

This role offers a unique blend of technical support and hands‑on logistics responsibilities. The position is designed as a hybrid role, with team members expected to support both technical and logistics functions based on business and operational needs.

Logistics Support Responsibilities

• Receive and process incoming packages.
• Manage the device loan library, ensuring devices are properly tracked and maintained.
• Distribute devices to users and manage device returns.
• Provide written and face‑to‑face support for processing device requests, including local pick‑up and local returns.
• Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
• Support day‑to‑day inventory and device logistics activities as needed.

Technical Support Responsibilities

• Troubleshoot hardware and software issues for users of smart devices including glasses, headsets, mobile phones, smart watches.
• Provide remote and in‑person technical support.
• Device preparation for distribution and restocking: flashing, configuration and resetting devices
• Create and maintain support documentation and knowledge base articles.
• Build and support diagnostic tools and scripts.
• Develop and support new and existing automation and web applications.

This role is 100% onsite in San Jose, CA*

Basic Qualifications

• 1 year of experience in a technical support role, preferably with hardware experience
• High School Diploma / GED

Preferred Qualifications

• Experience with AR VR technology
• Familiarity with help desk ticketing systems and remote support tools
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/9/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

• California $30.00 to $40.00
• Cleveland $30.00 to $40.00
• Colorado $30.00 to $40.00
• Columbus $30.00 to $40.00
• Connecticut $30.00 to $40.00
• District of Columbia $30.00 to $40.00
• Illinois $30.00 to $40.00
• Maine $30.00 to $40.00
• Maryland $30.00 to $40.00
• Massachusetts $30.00 to $40.00
• Minnesota $30.00 to $40.00
• New York $30.00 to $40.00
• New Jersey $30.00 to $40.00
• Virginia $30.00 to $40.00
• Washington $30.00 to $40.00

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement

Accenture is an EEO and Afforemative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.