Onsite Lead Desktop Support Technician

CSI Companies

Winchester (VA)

On-site

USD 55,000 - 78,000

Full time

9 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

CSI Companies in Winchester, VA is seeking a Lead Desktop Support Technician to provide hands-on technical support leadership in a fast-paced environment. This role leads team members, troubleshoots hardware, software, and basic network issues, and delivers excellent customer service.

Leadership experience is required and the ideal candidate can work independently. The position entails leading projects, providing end-user desktop and laptop support, and maintaining PCs, laptops, mobile devices,

Qualifications

5+ years of Desktop Support, Help Desk, or IT Support experience.
Lead or supervised teams and / or projects
Strong troubleshooting skills for hardware, software, and operating systems.
Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Responsibilities

Lead projects and teams
Provide desktop and laptop support for end users.
Troubleshoot and resolve hardware, software, printer, and peripheral issues.
Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
Support Windows operating systems, Microsoft Office applications, and standard business software.
Diagnose and resolve basic network connectivity issues, including Wi‑Fi, VPN, and LAN troubleshooting.