Help Desk Team Lead

CSI Companies; Winchester (VA); On-site; USD 55,000 - 78,000; Full time

Job summary

CSI Companies in Winchester, VA is seeking a Lead Desktop Support Technician to provide hands-on technical support leadership in a fast-paced environment. This role leads team members, troubleshoots hardware, software, and basic network issues, and delivers excellent customer service.

Leadership experience is required and the ideal candidate can work independently. The position entails leading projects, providing end-user desktop and laptop support, and maintaining PCs, laptops, mobile devices,

Qualifications

• 5+ years of Desktop Support, Help Desk, or IT Support experience.
• Lead or supervised teams and / or projects
• Strong troubleshooting skills for hardware, software, and operating systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Responsibilities

• Lead projects and teams
• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft Office applications, and standard business software.
• Diagnose and resolve basic network connectivity issues, including Wi‑Fi, VPN, and LAN troubleshooting.

Skills

Leadership

Troubleshooting

Windows OS

Office Suite

Customer Service

Networking basics

Tools

Active Directory

ServiceNow

Jira

Job description

Location: Winchester, VA (Onsite)

Position Overview

We are seeking a motivated and self-driven Leader for our Lead Desktop Support Technician to provide hands‑on technical support leadership in a fast‑paced environment. This individual will be responsible for leading members and troubleshooting hardware, software, and basic network issues while delivering excellent customer service. The ideal candidate is a self‑starter who can work independently and has strong problem‑solving skills. Leadership experience is required

Responsibilities

• Lead projects and teams
• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft Office applications, and standard business software.
• Diagnose and resolve basic network connectivity issues, including Wi‑Fi, VPN, and LAN troubleshooting.

Required Qualifications

• 5+ years of Desktop Support, Help Desk, or IT Support experience.
• Lead or supervised teams and / or projects
• Strong troubleshooting skills for hardware, software, and operating systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Preferred Qualifications

• Experience with Active Directory and user account management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
• CompTIA A+, Network+, or similar certification preferred.