Onsite IT Refresh Technician — Secret Clearance

DANE LLC; Chantilly (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition assistance

Vision insurance

Dental insurance

Wellness resources

Employee discounts

Job summary

A technology solutions firm is seeking a Refresh Technician in Chantilly, Virginia. The ideal candidate will install software on client devices while ensuring exceptional customer service. Responsibilities include staging equipment, documenting solutions in ticket systems, and verifying device functionality post-installation. Candidates must have a High School Diploma, a minimum of 2 years of relevant experience, and an Active DoD Secret Clearance. The firm offers competitive benefits and a supportive work environment.

Qualifications

• Minimum 2 years of experience working as Refresh Technician.
• Must hold Active DoD Secret Clearance or higher.
• Basic knowledge of workstation hardware.

Responsibilities

• Install software on laptops and desktops.
• Provide exceptional customer service.
• Stage equipment at user locations.
• Document actions and solutions in a ticketing system.
• Validate customer logon and functionality.

Skills

Software installation

Customer service

Attention to detail

Microsoft Office Suite proficiency

Education

High School Diploma or GED

Tools

ServiceNow

Job description

A technology solutions firm is seeking a Refresh Technician in Chantilly, Virginia. The ideal candidate will install software on client devices while ensuring exceptional customer service. Responsibilities include staging equipment, documenting solutions in ticket systems, and verifying device functionality post-installation. Candidates must have a High School Diploma, a minimum of 2 years of relevant experience, and an Active DoD Secret Clearance. The firm offers competitive benefits and a supportive work environment.