Onsite Lab Services Lead - 5S & Process Improvement

PerkinElmer; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Job summary

PerkinElmer in PA is seeking a Lab Services Support Supervisor to lead the Laboratory Support Coordinator team onsite and ensure uninterrupted service to researchers. You will coach staff, conduct performance reviews, and coordinate with Site Leader to maintain high customer satisfaction.

The role requires strong supervisory experience, GLP/GxP awareness, and a focus on continuous improvement, including 5S and Six Sigma-related initiatives. This position is full-time and on-site.

Qualifications

• High School Diploma or equivalent with 5+ years’ experience in a customer-facing role.
• Associates degree with 4+ years’ experience in a customer facing role.
• Bachelor’s degree with 3+ years’ experience in a customer facing role.
• 2+ years supervisory/management experience.
• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology, or related discipline including military experience.
• Business or Management Degree also meets criteria.
• Associate degree or professional certification in a relevant field (e.g., Project Management, Six Sigma, Business Administration, Supply Chain).
• 2+ years of experience in a scientific or laboratory environment.
• 1+ years of leadership experience.
• Basic understanding of GLP/GxP and experience in a compliance-driven environment.
• Familiarity with 5S principles (Sort, Set in Order, Shine, Standardize, Sustain).
• Knowledge of chemical handling and safety practices.
• Basic understanding of Occupational Health and Safety standards.
• Ability to read and interpret chemical labels and safety signage.
• Familiarity with Good Documentation Practices (GDP).

Responsibilities

• To provide a general induction/orientation for new members of staff and visitors.
• To provide coordination of a 5S lean service.
• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely manner, i.e. to act as a single point of contact and help ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or to escape as necessary.
• To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and escorting of engineering visits for maintenance and/or repair.
• To help coordinate and oversee lab stocks in liaison with site stores. Ensures appropriate tracking and safe delivery and storage of goods in the lab.
• To help coordinate the working environment with lab staff and PerkinElmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.
• To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff.
• To provide timely communication to lab users on impact of any site service work.

Skills

MS Office

Interpersonal skills

Technical problem-solving

Customer service

Communication skills

Leadership

Supervisory experience

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

Outlook

PowerPoint

Word

Job description

PerkinElmer in PA is seeking a Lab Services Support Supervisor to lead the Laboratory Support Coordinator team onsite and ensure uninterrupted service to researchers. You will coach staff, conduct performance reviews, and coordinate with Site Leader to maintain high customer satisfaction.

The role requires strong supervisory experience, GLP/GxP awareness, and a focus on continuous improvement, including 5S and Six Sigma-related initiatives. This position is full-time and on-site.