Onsite Jewelry Repairs Coordinator — Client-Focused Ops

Bella Cosa Jewelers; Chicago (IL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

2.0% commission on repairs

Medical, dental and vision insurance

401k with company match

Life Insurance

Short-term disability insurance

Paid time off

Holiday pay

Parental leave

Ongoing training and development

Résumé du poste

Bella Cosa Jewelers seeks an experienced Jewelry Repairs Coordinator to join our on-site Willowbrook repair operations team. The role blends fine jewelry expertise with superb client service to ensure exceptional satisfaction as repairs are priced, tickets filed, and progress communicated to customers.

You will work closely with our Sales team and Repairs Manager, prioritizing repairs, changing watch batteries and links, and maintaining accurate documentation.

Qualifications

• 2+ years of experience in jewelry retail repair operations.
• Strong understanding of jewelry materials, gemstones, and repair processes.
• Ability to manage workflow and meet repair deadlines in a fast-paced environment.
• Proficiency in point-of-sale systems.
• General knowledge of watch repair and ability to change batteries/links.

Responsabilités

• Receive and assess jewelry pieces requiring repair or maintenance.
• Create detailed repair tickets and maintain accurate documentation.
• Communicate with customers regarding repair status, timelines, and costs.
• Coordinate with Repairs Manager to prioritize repairs.
• Change watch batteries and size watch bands.
• Track repair progress and ensure timely completion.
• Perform quality control inspections on completed repairs.
• Assist with managing inventory of repair materials and supplies.
• Work closely with Repairs Manager and Sales team on all repairs.

Connaissances

Jewelry repair operations

Material & gemstone knowledge

Workflow management

POS systems

Watch repair basics

Formation

GIA certification or jewelry education

Outils

POS software

Description du poste

Bella Cosa Jewelers seeks an experienced Jewelry Repairs Coordinator to join our on-site Willowbrook repair operations team. The role blends fine jewelry expertise with superb client service to ensure exceptional satisfaction as repairs are priced, tickets filed, and progress communicated to customers.

You will work closely with our Sales team and Repairs Manager, prioritizing repairs, changing watch batteries and links, and maintaining accurate documentation.