Jewelry Repair Operations Specialist

Paycom - ATS; Bath (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Springer's Jewelers is seeking a Jewelry Repair Coordinator to manage repairs from intake to completion at our Portland, Portsmouth, and Bath locations. You will coordinate with internal jewelers and external vendors, provide timelines and estimates, and keep detailed service records.

The role requires strong organizational skills and clear client communication. Ideal candidates have jewelry repair coordination experience, knowledge of terminology, and the ability to balance multiple repairs

Qualifications

• Experience coordinating jewelry repairs from intake to completion.
• Strong organizational skills and attention to detail.
• Excellent communication with clients, sales, jewelers, and vendors.

Responsibilities

• Manage jewelry repairs from intake through completion.
• Coordinate repairs with internal jewelers or external vendors.
• Provide timelines, estimates, and status updates to clients and teams.
• Educate clients on repair options and service considerations.
• Maintain service documentation and vendor information.
• Assist with on-site service needs and scheduling when required.

Skills

Jewelry repair coordination

Service intake

Organization

Communication

Education

High school diploma or equivalent

Job description

Springer's Jewelers is seeking a Jewelry Repair Coordinator to manage repairs from intake to completion at our Portland, Portsmouth, and Bath locations. You will coordinate with internal jewelers and external vendors, provide timelines and estimates, and keep detailed service records.

The role requires strong organizational skills and clear client communication. Ideal candidates have jewelry repair coordination experience, knowledge of terminology, and the ability to balance multiple repairs