Jewelry Repairs Coordinator

Bella Cosa Jewelers; Chicago (IL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

2.0% commission on repairs

Medical, dental and vision insurance

401k with company match

Life Insurance

Short-term disability insurance

Paid time off

Holiday pay

Parental leave

Ongoing training and development

Résumé du poste

Bella Cosa Jewelers seeks an experienced Jewelry Repairs Coordinator to join our on-site Willowbrook repair operations team. The role blends fine jewelry expertise with superb client service to ensure exceptional satisfaction as repairs are priced, tickets filed, and progress communicated to customers.

You will work closely with our Sales team and Repairs Manager, prioritizing repairs, changing watch batteries and links, and maintaining accurate documentation.

Qualifications

• 2+ years of experience in jewelry retail repair operations.
• Strong understanding of jewelry materials, gemstones, and repair processes.
• Ability to manage workflow and meet repair deadlines in a fast-paced environment.
• Proficiency in point-of-sale systems.
• General knowledge of watch repair and ability to change batteries/links.

Responsabilités

• Receive and assess jewelry pieces requiring repair or maintenance.
• Create detailed repair tickets and maintain accurate documentation.
• Communicate with customers regarding repair status, timelines, and costs.
• Coordinate with Repairs Manager to prioritize repairs.
• Change watch batteries and size watch bands.
• Track repair progress and ensure timely completion.
• Perform quality control inspections on completed repairs.
• Assist with managing inventory of repair materials and supplies.
• Work closely with Repairs Manager and Sales team on all repairs.

Connaissances

Jewelry repair operations

Material & gemstone knowledge

Workflow management

POS systems

Watch repair basics

Formation

GIA certification or jewelry education

Outils

POS software

Description du poste

We are seeking an experienced and detail-oriented Jewelry Repairs Coordinator to work onsite with our Willowbrook repair operations team and ensure exceptional customer satisfaction. This role combines a passion for fine jewelry and excellent client service.

This highly interactive position will accept and price jewelry and watch repairs while working closely with our sales team to ensure we deliver the highest level of client service excellence.

Key Responsibilities:

• Receive and assess jewelry pieces requiring repair or maintenance
• Create detailed repair tickets and maintain accurate documentation
• Communicate with customers regarding repair status, timelines, and costs
• Coordinate with Repairs Manager to prioritize repairs
• Change watch batteries and size watch bands
• Track repair progress and ensure timely completion
• Perform quality control inspections on completed repairs
• Assist with managing inventory of repair materials and supplies
• Work closely with the Repairs Manager and Sales team on all repairs

Required Qualifications:

• MUST have 2+ years of experience in jewelry retail repair operations
• Strong understanding of jewelry materials, gemstones, and repair processes
• The ability to manage workflow and meet repair deadlines in a fast-paced work environment
• Proficiency in point-of-sale systems
• General knowledge of watch repair and the ability to change watch batteries and links
• Participate in store open/close procedures
• Must be able to work on Saturdays and special events as required

Preferred Qualifications:

• GIA certification or related jewelry education
• Knowledge of precious metals, gemstones and watch brands

We offer a comprehensive benefits package including:

• 2.0% commission on all repairs completed
• Medical, dental and vision insurance.
• 401k with company match
• Life Insurance
• Short-term disability insurance
• Paid time off
• Holiday pay
• Parental leave
• Ongoing training and development

Our most valuable resource isn't the high-quality diamonds or precious stones we carry- it's our people! From our knowledgeable and friendly Fine Jewelry Sales Consultants who greet each person as they walk in the door to our Jewelry Repairs Team and Jewelers that artfully craft one-of-a-kind pieces, our staff is as caring for our clients as they are their own family.