Onsite ITM Teller Specialist — Virtual Banking Expert

Huntington Bank; Hoover, Northern (AL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington Bank is hiring an ITM Specialist to process teller transactions via Interactive Teller Machines at our Hoover/Birmingham area offices. The role emphasizes providing excellent customer service, educating customers on Huntington products, and ensuring secure handling of sensitive information.

The position is onsite in Birmingham, requiring strong communication and a calm, professional demeanor on camera.

Qualifications

• High School Diploma, GED, or equivalent education.
• Strong customer service background.
• Excellent verbal and written communication skills; comfortable on camera.

Responsibilities

• Process teller transactions using ITM machines (deposits, withdrawals, transfers, loan payments).
• Explain Huntington Bank services and products to customers to meet their financial needs.
• Perform file maintenance (address changes, card limits, etc.).
• Own each interaction and resolve issues; escalate when needed.
• Maintain confidentiality of customer information and uphold standards.

Skills

Customer service

Communication

Time management

On-camera professionalism

Problem solving

Education

High School Diploma or GED

Tools

Video conferencing

Job description

Huntington Bank is hiring an ITM Specialist to process teller transactions via Interactive Teller Machines at our Hoover/Birmingham area offices. The role emphasizes providing excellent customer service, educating customers on Huntington products, and ensuring secure handling of sensitive information.

The position is onsite in Birmingham, requiring strong communication and a calm, professional demeanor on camera.