Video Teller/ITM Specialist — Personal Banking at Scale

Huntington National Bank; Birmingham (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking an ITM Specialist to accurately process teller transactions via Interactive Teller Machines at a on-site location. You will educate customers on Huntington services and tailor solutions to their financial needs while maintaining confidentiality and professional interaction.

This role emphasizes strong customer service, camera-based communication, and the ability to handle varied transactions with accuracy and efficiency in a fast-paced environment.

Qualifications

• High School Diploma, GED, or equivalent education.
• Strong customer service background.
• Comfortable on camera and maintaining a friendly, professional appearance.
• Professional and courteous verbal and written communication skills.
• Experience using video/virtual technology (Skype, FaceTime, Video Conf.).
• Ability to adapt to fluctuating work demands and multi-location environments.

Responsibilities

• Process teller transactions via ITM machines accurately and efficiently.
• Explain Huntington services and assist customers with financial needs.
• Perform account maintenance tasks (address changes, limits, etc.).
• Own each interaction and resolve issues promptly.
• Complete required compliance and ITM training.

Skills

Customer service

Verbal & written communication

Video communication

Attention to detail

Education

High School Diploma or GED

Tools

Skype

FaceTime

Video Conference

Job description

Huntington National Bank is seeking an ITM Specialist to accurately process teller transactions via Interactive Teller Machines at a on-site location. You will educate customers on Huntington services and tailor solutions to their financial needs while maintaining confidentiality and professional interaction.

This role emphasizes strong customer service, camera-based communication, and the ability to handle varied transactions with accuracy and efficiency in a fast-paced environment.