Executive Desk-Side IT Technician – Onsite Support

Compucom; Greenwich (CT); Presencial; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

medical insurance

dental insurance

vision insurance

life insurance

AD&D insurance

disability plans

Employee Assistance Program

paid holidays (up to 6 days annually)

paid time off (minimum of 10 days annn

paid parental leave (minimum of 10 day

401(k)

FSA/HSA pre-tax benefits

Descripción de la vacante

CompucomStaffing in Greenwich, CT is seeking a Deskside Technician to provide on-site IT support for end users, troubleshoot hardware/software issues, and manage onboarding/offboarding activities. The role requires strong customer service and experience with Windows 10/11 and Microsoft 365.

The position offers on-site work in Greenwich, CT, with compensation in a wage range of $25.12–$33.50 per hour and W2 employment. Benefits and security of employment are described in the posting.

Formación

• Experience providing onsite IT support to end users.
• Proficiency with Windows 10/11 and Microsoft 365.
• Familiarity with Active Directory and Azure Entra ID.
• Networking fundamentals knowledge.
• Excellent customer service and communication skills.
• Ability to work independently in a client-facing environment.
• Experience supporting executive-level users.
• Strong documentation and organizational skills.

Responsabilidades

• Provide day-to-day onsite IT support for end users
• Troubleshoot and resolve hardware, software, printer, and connectivity issues
• Support Microsoft 365 applications and user accounts
• Perform workstation deployments, setup, and refreshes
• Assist with user onboarding and offboarding activities
• Coordinate with remote Service Desk and Engineering teams for escalations
• Maintain accurate documentation of issues, resolutions, and asset inventory
• Deliver white-glove support to executive and VIP users
• Support network, wireless, and conference room technology as needed
• Ensure timely ticket updates and adherence to service expectations

Conocimientos

Desktop support

Windows 10/11

Microsoft 365

Active Directory / Azure Entra ID

Networking fundamentals

Customer service

Independent / client-facing

Executive-level support

Documentation & organization

Descripción del empleo

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Deskside Technician to join their team onsite in Greenwich, CT.

Duties and Responsibilities:

Provide day-to-day onsite IT support for end users
Troubleshoot and resolve hardware, software, printer, and connectivity issues
Support Microsoft 365 applications and user accounts
Perform workstation deployments, setup, and refreshes
Assist with user onboarding and offboarding activities
Coordinate with remote Service Desk and Engineering teams for escalations
Maintain accurate documentation of issues, resolutions, and asset inventory
Deliver white-glove support to executive and VIP users
Support network, wireless, and conference room technology as needed
Ensure timely ticket updates and adherence to service expectations

Skills and Qualifications:

Strong desktop support and troubleshooting experience
Experience supporting Windows 10/11 and Microsoft 365 environments
Familiarity with Active Directory and Azure/Entra ID
Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
Excellent customer service and communication skills
Ability to work independently in a client-facing environment
Professional demeanor with experience supporting executive-level users
Strong documentation and organizational skills

Wage Range:
The rate for this position is between $25.12 - $33.50 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information,visit www.compucom.com.

Work Authorization: Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage:Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants:TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:PLEASE REVIEW THECALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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