Desktop Support Technician

Compucom; Wilmington (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

401(k)

Job summary

CompucomStaffing, a division of CompuCom Systems, is seeking a Desktop Support Technician to join our client onsite in Wilmington, NC. The role supports end users and requires the ability to diagnose and resolve hardware, software, and network issues with a customer-focused approach.

Ideal candidates have an Associates degree or equivalent in CS/IT, 3+ years of related experience, and strong skills in Windows environments, Microsoft 365 GCC High, and VIP/white-glove support.

Qualifications

• Associates degree or equivalent in CS/IT preferred.
• Minimum 3+ years of related experience.
• Desktop and/or Infrastructure support experience.
• VIP/White glove support experience.
• Microsoft 365 GCC High experience preferred.
• Basic non-warranty repair skills training preferred.
• Technical writing competency.

Responsibilities

• Diagnose hardware, software and system failures following procedures.
• Repair/install computer products including printers, servers and networking.
• Manage user accounts and permissions; perform password resets.
• Document issues and updates in the ticketing system.
• Communicate with customers at all levels of technical skill.
• Escalate complex issues to L3 support as needed.
• Follow SOPs and knowledge management.
• Collaborate with teams across the organization.

Skills

Desktop support

Windows OS

VIP/White glove support

Microsoft 365 GCC High

Customer service

Education

Associates degree or equivalent

Tools

Ticketing systems

MS Office

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Wilmington, NC and provide end-user support.

Duties and Responsibilities

• Diagnosemechanical, hardware, software and systems failures, using established procedures
• Performservice, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
• Performaccount management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicatewith customers at all levels of technical and non-technical skill sets
• Follow-up with end users to provide status updates as per service level guidelines (SLA's)
• Actas the first escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Workcollaboratively with people across the organization

Skills and Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
• Minimum 3+ years of experience in related field
• Desktop and/or Infrastructure support experience
• VIP / White glove support experience
• Microsoft 365 Government Community Cloud High (GCC High) experience preferred
• Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred
• Technical writing competency
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client driven environment
• Strong desire and enthusiasm to serve customers
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook

Wage Range

The hourly rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

W2 only, no Corp to Corp.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.