LIS Support Analyst - Onsite Lab Networking & Systems

Exl Neo; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a skilled Technical Support Specialist in Louisville, KY. The role involves providing both remote and on-site technical support for lab ecosystems, guiding installations, and interacting with various stakeholders. Candidates must possess an undergraduate degree in Computer Science or a related field, with over 5 years of relevant support experience in desktop, VDI, and server environments. Strong problem-solving skills and adaptability to new technology are essential for this long-term contract position.

Qualifications

• 5+ years of experience providing on-site and remote technical support in a desktop, VDI, LAN/WAN, and Server environment.
• Experience providing IT related laboratory technical support is preferred.

Responsibilities

• Provide remote and on-site support for escalated ecosystem installation and support cases.
• Provide technical direction to resolve issues and successfully complete installations.
• Assist in development of best practice processes and training materials.

Skills

Network knowledge

Technical problem resolution

Communication skills

Adaptability to new technologies

Education

Undergraduate degree in Computer Science or related field

Job description

A technology solutions provider is seeking a skilled Technical Support Specialist in Louisville, KY. The role involves providing both remote and on-site technical support for lab ecosystems, guiding installations, and interacting with various stakeholders. Candidates must possess an undergraduate degree in Computer Science or a related field, with over 5 years of relevant support experience in desktop, VDI, and server environments. Strong problem-solving skills and adaptability to new technology are essential for this long-term contract position.