IT Technician 2-Student Technology

Women In Science; Memphis (TN); On-site; USD 28,000 - 30,000; Full time

Job summary

The University of Tennessee Health Sciences Center in Memphis is seeking an IT Technician 2 to provide quality customer support for students, faculty, and staff needing technical assistance. You will repair university computing equipment via phone, portal, or walk-in to the Service Desk call Center.

Responsibilities include 1st and 2nd tier troubleshooting, remote remediation, device configuration, malware cleanup, and collaboration with Cybersecurity to ensure secure, reliable computing across

Qualifications

• Associate’s Degree required; transcript must be provided.
• One year of related experience, or a Bachelor's degree in lieu of one year.
• Combination of education and experience to equal three years accepted.

Responsibilities

• Provide 1st and 2nd tier support via phone, email, or walk-in.
• Use remote access to resolve incidents and update workstations.
• Document problems and route to 3rd tier in the ticketing system.
• Configure devices and install software brought to the Service Desk.
• Repair and maintain student print kiosks campus-wide.
• Run malware cleanup and remediation as requested by Cybersecurity.
• Test software and hardware before production release.
• Submit service requests for account management and equipment moves.
• Perform other related duties as assigned.

Skills

OS & software knowledge

Education

Associate degree in IT

Job description

University of Tennessee

Memphis, TN

Posted: September 14, 2026

Application Deadline: Open Until Filled

Job Description

Market Range: 07

Hiring Salary: $20.65/Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 provides quality customer service to UT Health Sciences students, faculty, and staff who need technical assistance. This position repairs UT Health Sciences computer equipment via phone, web portal, or walk-in to the Service Desk call Center.

Responsibilities

• Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
• Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
• Documents all technical problems and assigns 3rd tier workflow in ticketing system.
• Configures computing devices and installs software brought to the Service Desk.
• Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
• Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
• Tests and evaluates software applications as well as new hardware before production release.
• Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
• Performs other related duties as assigned.

Qualifications

• MINIMUM REQUIREMENTS:
• EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED)
• EXPERIENCE: One (1) year of experience; OR Bachelor’s Degree in lieu of one experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).

Knowledge, Skills, And Abilities

• Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
• Excellent organizational and communication skills to communicate solutions to a variety of computer problems.