IT Help Desk Engineer

Athens Micro; Athens (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Schedule flexibility

Medical/Dental/Vision/Disability

401k with match

PTO & holidays

Monthly bonuses

Job summary

Athens Micro, based in North Georgia, seeks an on-site IT Support Technician to assist clients with computer and network issues. The role emphasizes hands-on troubleshooting, VPN and security configurations, and responsive customer service.

The ideal candidate will have CompTIA A+ and Network+ certifications (Office 365 focus preferred) and a proactive, team-oriented approach. This full-time position includes benefits and ongoing training opportunities.

Qualifications

• Shows enthusiasm for technology and learning.
• Able to think quickly and act swiftly in support scenarios.
• Maintains a positive attitude while assisting users.

Responsibilities

• Assist users with issues including malware cleanup and light firewall configuration.
• Assist with VPN client configuration.

Skills

Passion for tech

Quick thinking

Positive attitude

Hardware troubleshooting

OSX basics

Education

CompTIA A+ certification

CompTIA Network+ certification

Microsoft Office 365 certification

Tools

Office 365

Job description

Who We Are

Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.

The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client’s needs. Attention to Details means we strive for perfection in all that we do.

We hire, fire, review, reward, and recognize our teammates based on core values, so it’s important that you share these values in order to be part of our team.

What We Look For

• Someone passionate about technology
• The ability to think quickly and act swiftly
• A positive attitude

Responsibilities

• Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration
• Assist with VPN client configuration

Skills

• Basic Hardware and Software Troubleshooting
• Basic Knowledge of OSX

Requirements

• CompTIA A+ and Network+ are a plus
• CompTIA A+ required after 90 days of employment
• Microsoft certification with a focus on Office 365 required after 180 days of employment
• Proficiency in all Microsoft mainstream products and software
• Any other industry standard certifications
• Valid driver's license and personal car
• Background check and pre-employment screening
• Possibility of onsite work when on-call

Benefits

• Smart, helpful co-workers
• Schedule flexibility after time spent on project, after-hours and weekends
• Medical, Dental, Vision, and Disability Insurance
• 401k with matchingin addition to paid salary
• Paid Time Off and Paid Holidays
• Monthly bonuses for meeting goals
• Training and bonus incentives for continued education and obtaining new certifications

This is a full time position.