Senior Onsite IT Technician White-Glove Service & Coaching

日本アバカス株式会社; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Career development

Job summary

Abacus is seeking a Senior Technician, Site Services to provide expert onsite IT support across MSP client environments, acting as a primary escalation point for complex incidents. The role partners with the Site Services Manager to mentor field technicians, conduct ride-alongs, and drive process improvements to elevate client experience.

This senior position emphasizes a white-glove customer experience, thorough ticketing, accurate time tracking, and ongoing upskilling of field personnel.

Qualifications

• 10+ years of hands-on field technician or onsite IT support experience.
• Senior/lead technician with experience guiding junior staff.
• Strong working knowledge of Windows/Mac OS, Microsoft 365, Entra ID (Azure AD), and basic Cisco/Meraki networking.
• Valid driver’s license, reliable transportation, and willingness to travel regularly.
• Industry certifications (e.g., CompTIA A+/Network+, Microsoft Modern Desktop Admin, ITIL) strongly preferred.
• Experience serving financial services or wealth management clients is preferred.
• Ability to lift up to 50 pounds.

Responsibilities

• Deliver high-level onsite technical support across diverse client offices and environments.
• Act as primary field escalation to troubleshoot hardware, network, and environmental incidents.
• Maintain a premium white-glove experience and professional communication with clients.
• Audit and enforce workplace standards including cleanliness, cable management, and labeling.

Job description

Abacus is seeking a Senior Technician, Site Services to provide expert onsite IT support across MSP client environments, acting as a primary escalation point for complex incidents. The role partners with the Site Services Manager to mentor field technicians, conduct ride-alongs, and drive process improvements to elevate client experience.

This senior position emphasizes a white-glove customer experience, thorough ticketing, accurate time tracking, and ongoing upskilling of field personnel.