Onsite IT Systems & MES Support Lead

RXinsider LTD.; Exton (PA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Community Involvement

Continuous Learning & Development

Generous PTO

Global Career Opportunities

Inclusive & Collaborative Culture

Recognition & Rewards

Job summary

West Pharmaceutical Services in Exton, PA is seeking an IT professional to develop and operate all site infrastructure and End User devices in line with cGMP, 21 CFR part 11, and corporate guidelines.

You will collaborate with regional and global teams to manage service catalog, SLAs, and rollout of Digital and Transformation projects on site, while providing on-site support for Shop Floor systems, ERP, and networking.

Qualifications

• Bachelor's Degree in Computer Science or equivalent experience.
• 3+ years IT support/IT operations in regulated manufacturing environment preferred.
• Experience collaborating with international teams.

Responsibilities

• Provide IT systems and End-User support in the facility (SFS, MES, ERP, servers, networks, desktops).
• Troubleshoot and resolve issues; manage service catalog and SLAs.
• Coordinate local site rollout of regional/global Digital and Transformation projects.
• Maintain safety, compliance with cGMP and 21 CFR part 11.

Skills

Interpersonal skills

Service orientation

Self-motivation

Change readiness

English language

Lean Sigma knowledge

SOP awareness

Education

Bachelor's Degree in Computer Science or equivalent

Tools

MS Windows Server administration

Microsoft Active Directory

Microsoft Office 365

Networking concepts

Job description

West Pharmaceutical Services in Exton, PA is seeking an IT professional to develop and operate all site infrastructure and End User devices in line with cGMP, 21 CFR part 11, and corporate guidelines.

You will collaborate with regional and global teams to manage service catalog, SLAs, and rollout of Digital and Transformation projects on site, while providing on-site support for Shop Floor systems, ERP, and networking.