Onsite IT Systems & Infrastructure Specialist

Kimberly-Clark Corporation; Maumelle (AR); On-site; USD 80,000 - 94,000; Full time

Job summary

Kimberly-Clark Corporation in Maumelle, AR is seeking an Onsite Technology Specialist to install and support network equipment, servers, PCs, and UC/mobile services, while managing inventory, maintenance projects, and vendor coordination.

You will liaise with Mill and Technology Teams, ensure security and continuity, provide IT onboarding, and deliver education on KC technologies to users in a collaborative, safety-conscious environment.

Qualifications

• College associate’s degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant technical experience, or 7-9+ years of hands-on IT work with proven skills.
• Strong troubleshooting abilities for computer issues.
• Proficient in troubleshooting computer issues.
• Experienced with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now).
• Able to work onsite in person.

Responsibilities

• Installs and supports network equipment with guidance from Network Operations team.
• Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.
• Installs and supports UC equipment with assistance from UC Operations team.
• Assist with new equipment requests and some configuration.
• Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.
• Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintains site IT Business Continuity Plan.
• Maintains a 1 to 3-year IT plan.
• Liaison between Mill and Technology Teams: Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training.
• Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use.
• Manages communication plan for recent technologies implementations.
• Facilitates collaboration between stakeholders who share common objectives.
• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Rapidly absorbs new technical information and applies it effectively.

Skills

Troubleshooting

Windows OS

Windows Server

SQL Server

Cisco Networking

LAN/WAN

Firewalls

Office 365

SharePoint

Mobile devices

ServiceNow

Onsite work

Education

Associate degree or equivalent experience

Tools

ServiceNow

Job description

Kimberly-Clark Corporation in Maumelle, AR is seeking an Onsite Technology Specialist to install and support network equipment, servers, PCs, and UC/mobile services, while managing inventory, maintenance projects, and vendor coordination.

You will liaise with Mill and Technology Teams, ensure security and continuity, provide IT onboarding, and deliver education on KC technologies to users in a collaborative, safety-conscious environment.