Onsite Technology Specialist

Kimberly-Clark USA; Arkansas; Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Kimberly-Clark USA is seeking an Onsite Technology Specialist to install, manage, and support network, server, and PC environments at our Arkansas sites. You’ll coordinate with Network Operations, Server, and UC teams to ensure reliable IT services and asset management, while facilitating onboarding and tech education for Mill users.

You will engage in printing, mobility, and asset disposal activities, maintain security and continuity plans, and contribute to multi-year IT roadmaps.

Formación

• Associate degree or equivalent tech experience required.
• 5+ years of relevant technical experience, or 7–9+ years of hands-on.
• Proficient with Windows operating systems (Windows XP/7/10/11) and Windows Server (2003–2019).
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls.

Responsabilidades

• Network and server support with guidance from Network Operations and Server teams.
• PC deployment, imaging, and inventory management via ServiceNow; end‑to‑end ownership.
• Printer fleet management; basic support and vendor escalation.
• Unified Communications (UC) support and mobility services assistance.
• Coordinate local infrastructure projects; ensure LAN/WAN compliance and security controls.
• Liaise between Mill and centralized technology teams; onboard new employees and educate users on KC technologies.

Conocimientos

Windows troubleshooting

Cisco networking

Office 365

SharePoint

Mobile devices

SQL Server

LAN/WAN

ServiceNow

IT operations

Educación

Associate degree or equivalent

Herramientas

ServiceNow

Cisco IOS

Descripción del empleo

Onsite Technology Specialist

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact.

You were made to create Better Care for a Better World: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. Here, you'll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

In one of our technical roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

In this role you will:

• Network Support: Installs and supports network equipment with guidance from Network Operations team.
• Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• PC Support / Deployment: End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Printing Services: Manage multi-function device and printer fleet - Procures and provides basic support, escalates issues to printer vendor.
• Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team.
• Mobility Services: Assist with new equipment requests and some configuration.
• Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.

Supports Operational Excellence within the site(s) of responsibility:

• Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintains site IT Business Continuity Plan.
• Maintains a 1 to 3-year IT plan.

Liaison between Mill and Technology Teams:

• Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for recent technologies implementations.
• Facilitates collaboration between stakeholders who share common objectives.
• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Rapidly absorbs new technical information and applies it effectively.

To succeed in this role, you will need the following qualifications:

Required Qualifications

• College associate's degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant technical experience, or 7-9+ years of hands‑
• Proficient in troubleshooting computer issues. Experienced with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003-2019).
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls. Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Proficient with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003-2019).
• Experienced in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now)
• Able to work onsite in person.

Customer Expectations:

• Carry out all work safely. Adhere to plant security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-i