Onsite Technology Specialist

Kimberly-Clark; Neenah (WI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Kimberly-Clark seeks an IT Infrastructure professional to support network, server, PC, printer, and UC systems at the Neenah site. You will coordinate installations, perform upgrades, manage imaging and inventory, and ensure device provisioning aligns with KC standards.

The role requires experience with Windows environments, Cisco networking, and Microsoft Office 365. On-site presence is required with a hybrid work model and periodic travel.

Qualifications

• Associate degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant technical experience, or 7–9+ years of hands-on IT work with proven skills.
• Proficient in troubleshooting computer issues and Windows OS; familiar with Windows Server 2003–2019.
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Proficient with Microsoft Office, Office 365, SharePoint, and mobile devices.
• Experience with ServiceNow and on-site work readiness.

Responsibilities

• Install and supports network equipment with guidance from Network Operations team.
• Coordinate or perform new physical or virtual server installation, IOS upgrades, and maintenance with assistance from Server Team.
• End-to-end roadmap ownership for PC deployment including imaging and inventory management via Service-Now.
• Manage multi-function device and printer fleet; provide basic support and vendor escalation.
• Install and support Unified Communications (Voice/Video) equipment with UC Ops team.
• Assist with mobility equipment requests and configuration.
• Document and coordinate IT hardware surplus processes for inventory control.
• Provide IT admin support and onboard new employees (LAN, email, etc.).
• Lead planning and execution of Mill infrastructure projects.
• Coordinate local infrastructure vendor work at site.
• Maintain IT Business Continuity Plan and a 1–3 year IT plan.

Skills

Windows OS

Windows Server

SQL Server

Cisco networking

LAN/WAN

Firewalls

Office 365

SharePoint

Mobile devices

ServiceNow

On-site work

Education

Associate degree

Tools

ServiceNow

SharePoint

Office 365

SQL Server

Job description

Join the team behind iconic brands like Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You were made to create Better Care for a Better World: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

In this role you will:

• Network Support: Installs and supports network equipment with guidance from Network Operations team.
• Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• PC Support / Deployment: End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Printing Services: Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.
• Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team.
• Mobility Services: Assist with new equipment requests and some configuration.
• Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.
• Supports Operational Excellence within the site(s) of responsibility.
• Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintains site IT Business Continuity Plan.
• Maintains a 1 to 3-year IT plan.
• Liaison between Mill and Technology Teams.
• Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for recent technologies implementations.
• Facilitates collaboration between stakeholders who share common objectives.
• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Rapidly absorbs new technical information and applies it effectively.

To succeed in this role, you will need the following qualifications:

Required Qualifications

• College associate’s degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant technical experience, or 7-9+ years of hands-on IT work with proven skills. Strong troubleshooting abilities for computer issues.
• Proficient in troubleshooting computer issues. Experienced with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls. Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Proficient with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Experienced in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now)
• Able to work onsite in person.

Customer Expectations

• Carry out all work safely. Adhere to plant security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate to local management and staff in non-technical terms.
• Adherence to Kimberly-Clark standards and procedures.
• Be able to work outside of business hours when required.
• Be On-Call outside of business hours to support critical incident.
• Occasional traveling may be required for training or project purposes (5%).

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration - helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompassesthe experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

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