Onsite IT Systems Administrator I – Law Firm Support

JMARK Business Solutions, Inc.; Springfield (MO); On-site; USD 43,000 - 55,000; Full time

Job summary

JMARK Business Solutions, Inc. is seeking a System Administrator I to be the onsite IT resource for a law firm client in Springfield, MO.

You will provide day-to-day IT and desktop support for about 60 users, train staff, and liaise with contracted IT providers to keep systems secure and current. This full-time role requires a minimum of two years in a technical operating capacity, familiarity with help desk tickets, and preferred experience in a legal/regulatory environment.

Qualifications

• Minimum of two years working in a technical operating capacity.
• Experience handling help desk tickets or desktop support.
• Experience in a Legal/Regulated environment preferred.
• Windows Server experience is a plus; Active Directory experience preferred.
• Experience with Pro Law is a plus.
• High School diploma or equivalent required.

Responsibilities

• Provide day-to-day IT/Desktop functions for ~60 users with liaison duties to contracted IT and vendor support.
• Respond to IT requests via calls, emails, and tickets.
• Assist team members and clients with IT issues and training as needed.
• Support desktops, laptops, copiers, printers, and peripherals.
• Clarify information and provide accurate solutions to staff and clients.
• Escalate cases to IT support provider when necessary.
• Help develop systems and procedures to deliver quality end-user service.
• Stay updated on new technologies and participate in educational opportunities.

Skills

IT support

Desktop support

Help desk experience

Education

High School diploma or equivalent

Tools

Pro Law

Windows Server

Active Directory

Job description

JMARK Business Solutions, Inc. is seeking a System Administrator I to be the onsite IT resource for a law firm client in Springfield, MO.

You will provide day-to-day IT and desktop support for about 60 users, train staff, and liaise with contracted IT providers to keep systems secure and current. This full-time role requires a minimum of two years in a technical operating capacity, familiarity with help desk tickets, and preferred experience in a legal/regulatory environment.