Onsite IT & Systems Admin — AI-Driven Support (Stamford)

TouchCare; Stamford (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Job summary

TouchCare is seeking a hands-on AI-fluent IT Support & Systems Administrator to be the primary onsite tech resource at our Stamford, CT headquarters. You will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.

We look for someone who is highly responsive, organized, and eager to leverage AI and automation to improve IT operations as TouchCare grows.

Qualifications

• 3+ years of hands‑on IT support, systems administration, desktop support, or similar experience
• Strong experience setting up, configuring, deploying, and troubleshooting employee computers
• Experience administering Google Workspace / Gmail
• Experience provisioning and deprovisioning users across SaaS applications
• Experience with identity and access management, permissions, MFA, and authentication
• Familiarity with Zendesk, Salesforce, HubSpot, or similar business platforms

Responsibilities

• Own the setup, configuration, deployment, and ongoing support of employee computers
• Prepare laptops and equipment for all new hires before Day 1
• Set up monitors, docking stations, keyboards, headsets, and other peripherals
• Configure Wi‑Fi, printers, conference rooms, and other office technology
• Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues
• Manage computer replacements, repairs, upgrades, and refresh cycles
• Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls
• Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status
• Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization
• Own the complete IT readiness process for employees joining or leaving TouchCare.

Skills

IT support

Systems administration

Google Workspace

Identity & access management

Onsite IT support

Tools

Zendesk

Salesforce

HubSpot

Vitally

ElevenLabs

Job description

TouchCare is seeking a hands-on AI-fluent IT Support & Systems Administrator to be the primary onsite tech resource at our Stamford, CT headquarters. You will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.

We look for someone who is highly responsive, organized, and eager to leverage AI and automation to improve IT operations as TouchCare grows.