Onsite IT & Systems Administrator — AI-Driven (Stamford)

TouchCare; Stamford (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical / dental / vision

Paid time off

Parental leave

Job summary

TouchCare in Stamford, CT is seeking an AI‑fluent IT Support & Systems Administrator to be the primary onsite technology resource. You will own the day‑to‑day employee technology experience—from computer setup and equipment to systems access, troubleshooting, security, and SaaS administration.

The role emphasizes AI, automation, and scalable IT operations. You will own onboarding, access provisioning, security controls, and onsite support, collaborating with Talent and security teams for a

Qualifications

• 3+ years hands-on IT support, systems admin, or similar experience.
• Strong experience setting up, configuring, deploying, and troubleshooting employee computers.
• Experience administering Google Workspace / Gmail.
• Experience provisioning and deprovisioning users across SaaS apps.
• Experience with identity and access management, permissions, MFA, and authentication.

Responsibilities

• Own the setup, configuration, deployment, and ongoing support of employee computers.
• Prepare laptops and equipment for all new hires before Day 1.
• Configure Wi‑Fi, printers, conference rooms, and other office technology.
• Troubleshoot hardware, software, connectivity, audio/video, and peripheral issues.
• Manage computer replacements, repairs, upgrades, and refresh cycles.
• Ensure devices meet security requirements, including encryption and endpoint protection.
• Maintain inventory of computers, equipment, serial numbers, and status.
• Own the complete IT readiness process for new hires and offboarding.

Skills

IT support

Google Workspace

IAM & MFA

Onsite IT support

AI fluency

Documentation skills

Tools

Zendesk

Salesforce

HubSpot

Vitally

ElevenLabs

Job description

TouchCare in Stamford, CT is seeking an AI‑fluent IT Support & Systems Administrator to be the primary onsite technology resource. You will own the day‑to‑day employee technology experience—from computer setup and equipment to systems access, troubleshooting, security, and SaaS administration.

The role emphasizes AI, automation, and scalable IT operations. You will own onboarding, access provisioning, security controls, and onsite support, collaborating with Talent and security teams for a