IT Support & Systems Administrator

TouchCare; Stamford (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical / dental / vision

Paid time off

Parental leave

Job summary

TouchCare in Stamford, CT is seeking an AI‑fluent IT Support & Systems Administrator to be the primary onsite technology resource. You will own the day‑to‑day employee technology experience—from computer setup and equipment to systems access, troubleshooting, security, and SaaS administration.

The role emphasizes AI, automation, and scalable IT operations. You will own onboarding, access provisioning, security controls, and onsite support, collaborating with Talent and security teams for a

Qualifications

• 3+ years hands-on IT support, systems admin, or similar experience.
• Strong experience setting up, configuring, deploying, and troubleshooting employee computers.
• Experience administering Google Workspace / Gmail.
• Experience provisioning and deprovisioning users across SaaS apps.
• Experience with identity and access management, permissions, MFA, and authentication.

Responsibilities

• Own the setup, configuration, deployment, and ongoing support of employee computers.
• Prepare laptops and equipment for all new hires before Day 1.
• Configure Wi‑Fi, printers, conference rooms, and other office technology.
• Troubleshoot hardware, software, connectivity, audio/video, and peripheral issues.
• Manage computer replacements, repairs, upgrades, and refresh cycles.
• Ensure devices meet security requirements, including encryption and endpoint protection.
• Maintain inventory of computers, equipment, serial numbers, and status.
• Own the complete IT readiness process for new hires and offboarding.

Skills

IT support

Google Workspace

IAM & MFA

Onsite IT support

AI fluency

Documentation skills

Tools

Zendesk

Salesforce

HubSpot

Vitally

ElevenLabs

Job description

TouchCare | Stamford, CT

Full-Time | Onsite

The Opportunity

TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters.

This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.

We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow.

What You'll Own

Computer Setup & Employee Technology

Own the setup, configuration, deployment, and ongoing support of employee computers

Prepare laptops and equipment for all new hires before Day 1

Set up monitors, docking stations, keyboards, headsets, and other peripherals

Configure Wi-Fi, printers, conference rooms, and other office technology

Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues

Manage computer replacements, repairs, upgrades, and refresh cycles

Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls

Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status

Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization

Expectation: Every employee should have a fully configured, secure, and working computer and technology setup from Day 1.

Systems Administration & Access

Own and coordinate employee access across TouchCare's growing technology ecosystem, including:

Zendesk + Vitally

• User Setup
• Permissions
• Access
• Troubleshooting

Additional business, productivity, security, and SaaS platforms as TouchCare's technology stack evolves.

Responsibilities include:

Create, modify, and deactivate employee system accounts

Manage permissions and role-based access

Own password, MFA, authentication, and access troubleshooting

Maintain an accurate inventory of systems, users, licenses, and application ownership

Conduct regular user-access and permissions reviews

Coordinate with functional system owners and vendors when more advanced support is required

Identify unused licenses, duplicate applications, and opportunities for system consolidation

Develop standardized processes for provisioning and deprovisioning access

Own the complete IT readiness process for employees joining or leaving TouchCare.

For every new hire:

Partner with Talent/People teams ahead of start dates

Prepare and test all equipment before Day 1

Create Google Workspace credentials

Provision appropriate business systems based on role

Configure MFA and security requirements

Provide onsite Day 1 technology orientation and troubleshooting

Maintain role-based onboarding checklists

For offboarding:

Immediately deactivate accounts and system access

Recover company equipment

Coordinate password/access changes where necessary

Wipe and prepare computers for redeployment

Document completion of all access removal requirements

Onsite IT Support

Serve as the go-to onsite IT resource for the Stamford office.

Troubleshoot hardware, software, systems, connectivity, and access issues

Support conference rooms and meeting technology

Resolve issues directly whenever possible and manage vendor escalation when needed

Track recurring issues and identify permanent solutions

Create documentation and self-service resources for common employee questions

AI Fluency & Automation

AI fluency is an important competency for this role.

Confidently use generative AI tools in day-to-day work

Use AI to improve troubleshooting, documentation, knowledge management, and employee support

Identify repetitive IT processes that can be automated

Help employees safely adopt approved AI tools

Support access and permissions for AI-enabled platforms

Evaluate emerging technology and potential business applications

Understand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information

We don't expect an AI engineer. We do expect someone who actively uses AI and looks for opportunities to make IT operations smarter and more efficient.

Security & Compliance

Support TouchCare's technology controls within a healthcare environment, including:

HIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS Permissions | AI Governance | Audit Support

Maintain secure device and access standards

Support Vanta administration and evidence collection

Assist with SOC 2 controls and audit preparation

Conduct access reviews

Maintain IT policies and documentation

Partner with internal and external security resources

What We're Looking For

3+ years of hands‑on IT support, systems administration, desktop support, or similar experience

Strong experience setting up, configuring, deploying, and troubleshooting employee computers

Experience administering Google Workspace / Gmail

Experience provisioning and deprovisioning users across SaaS applications

Experience with identity and access management, permissions, MFA, and authentication

Familiarity with systems such as Zendesk, Salesforce, HubSpot, or similar business platforms

Strong hardware, software, connectivity, and systems troubleshooting skills

Experience with device management, security, encryption, and endpoint protection

Demonstrated fluency using generative AI tools

Strong understanding of IT asset and software‑license management

Excellent organization and documentation skills

Ability to explain technology clearly to non-technical employees

Highly responsive, service‑oriented, and comfortable owning problems through resolution

Comfortable working independently in a growing environment

Nice to Have

Healthcare or health technology experience

Familiarity with HIPAA, SOC 2, and Vanta

Experience with Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and AI-enabled tools

Device or endpoint-management platform experience

Experience with workflow automation

Experience working with managed IT or cybersecurity partners

Experience helping a growing company build or formalize its internal IT function

What Success Looks Like

Day 1 Ready: Every new hire has a fully configured computer, equipment, email, systems access, permissions, and MFA.

Systems Ready: Employees have the right access to the right systems—and access is removed immediately when no longer needed.

Office Ready: Technology, conference rooms, connectivity, and equipment work reliably.

Secure: Devices, access, systems, and processes meet TouchCare's security and compliance requirements.

Responsive: Employees have an onsite technology partner who can solve problems quickly.

Scalable: IT processes become increasingly standardized, automated, documented, and AI-enabled as TouchCare grows.

Location & Onsite Requirement

This is not a remote IT support position.

Compensation: The salary range for this role is $60,000-$80,000, based on experience, skills, qualifications, and alignment with the scope of the role.

Benefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.

Location & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week.

TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.