Onsite IT Support Technician – Windows & Printer Expert

NRS, Inc.; Ontario (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

NRS, Inc. is seeking a Support Technician to provide onsite and on-call end-user support within the organization’s desktop computing environment.

You will troubleshoot Windows operating systems, install and configure hardware/software, and deliver excellent customer service to keep systems running smoothly. The role requires the ability to work independently or with a team, lift up to 50 lbs, and stay current with IT policies and best practices.

Qualifications

• High school diploma or equivalent; additional technical certifications preferred.
• Strong analytical skills and ability to troubleshoot technical issues effectively.
• Detail-oriented and well-organized, with a passion for delivering high-quality results.
• Ability to work independently or as part of a collaborative team environment.
• Self-motivated and innovative, with a drive to push boundaries and explore new solutions.
• Commitment to confidentiality and ethical handling of sensitive information.
• Excellent verbal and written communication skills.
• Physical capability to lift equipment weighing up to 50 lbs. and work in confined spaces.
• Proficiency in Office 365 applications and familiarity with Apple OS preferred.

Responsibilities

• Troubleshoot computer operating systems and peripherals to resolve technical issues efficiently.
• Handle various PC operating systems, including Windows 7, 8, and 10, with proficiency.
• Install and configure hardware and software to meet organizational requirements.
• Provide comprehensive printer support, addressing maintenance and repair needs as they arise.
• Demonstrate superior customer service skills, fostering positive interactions with end-users.
• Utilize experience to support a diverse range of technologies and services effectively.
• Manage time and resources effectively to meet or exceed expectations for task completion.
• Collaborate with IT team members to implement network upgrades and enhancements.
• Assist in the development and implementation of IT policies and procedures.
• Conduct regular system audits to ensure compliance with security protocols.
• Provide training and guidance to end-users on technology-related topics.
• Stay updated on emerging technologies and industry trends to recommend innovative solutions.
• Perform other duties as assigned.

Skills

Analytical skills

Troubleshooting

Communication skills

Team collaboration

Confidentiality

Self-motivated

Education

High school diploma or equivalent

Tools

Office 365

Apple OS

Job description

NRS, Inc. is seeking a Support Technician to provide onsite and on-call end-user support within the organization’s desktop computing environment.

You will troubleshoot Windows operating systems, install and configure hardware/software, and deliver excellent customer service to keep systems running smoothly. The role requires the ability to work independently or with a team, lift up to 50 lbs, and stay current with IT policies and best practices.