Onsite IT Support Technician — PC & Printer Deployment

Dexian; Philadelphia (Philadelphia County); On-site; USD 34,000 - 39,000; Full time

Job summary

Dexian is seeking a Support Analyst I for 100% onsite work at multiple hospital campuses in Philadelphia. You will troubleshoot PCs, printers, software, and mobile devices, manage tickets, and escalate complex issues to Tier 2 while ensuring excellent customer service to hospital staff.

Requirements include 3–5 years of IT support, PC/printer deployment experience, CompTIA A+ certification, and reliable transportation for campus travel. This is a 4+ month onsite contract position in Philadelphia.

Qualifications

• 3–5 years of IT/Desktop/End User/Service Desk support experience.
• Project deployment experience, especially PC and printer deployment.
• CompTIA A+ certification.
• Must have a car/reliable transportation for travel between campuses.
• Strong Windows, PC hardware, troubleshooting, and TCP/IP knowledge.
• High school diploma required.

Responsibilities

• Provide Tier 1 support for PCs, printers, software, operating systems, and peripherals.
• Troubleshoot and resolve hardware and software issues onsite, by phone, or remotely.
• Deploy PCs, printers, and other IT equipment as part of projects.
• Track and document service tickets and follow issues through completion.
• Escalate Tier 2 issues to the appropriate IT team.
• Manage Level 1 service queues and ensure proper ticket assignment.
• Provide excellent customer service to hospital employees.
• Follow IT security, compliance, and hospital technology procedures.

Skills

Windows OS

TCP/IP

PC hardware

Troubleshooting

Customer service

Education

High school diploma

Job description

Dexian is seeking a Support Analyst I for 100% onsite work at multiple hospital campuses in Philadelphia. You will troubleshoot PCs, printers, software, and mobile devices, manage tickets, and escalate complex issues to Tier 2 while ensuring excellent customer service to hospital staff.

Requirements include 3–5 years of IT support, PC/printer deployment experience, CompTIA A+ certification, and reliable transportation for campus travel. This is a 4+ month onsite contract position in Philadelphia.