Help Desk Analyst

Vaco Recruiter Services; Philadelphia (Philadelphia County); On-site; USD 39,000 - 40,000; Full time

Job summary

Vaco Recruiter Services in Philadelphia is seeking a Site Support Technician for a 6-month contract to hire, on-site 5 days a week. The role involves troubleshooting hardware and software for nurses, clinic staff and doctors, with a standard 8am-5pm Eastern schedule.

The ideal candidate has at least 3 years of on-site IT support experience, familiarity with IT ticketing systems such as ServiceNow, and strong communication.

Qualifications

• 3+ years of on-site IT support experience.
• Familiarity with IT ticketing systems such as ServiceNow.
• Strong communication and interpersonal skills.

Responsibilities

• Troubleshoot hardware and software issues; resolve tickets for nurses, clinic staff, and doctors.

Skills

IT support

Communication

Tools

ServiceNow

Job description

Title: Site Support Technician | Philadelphia

Pay/Salary/Benefits/Perks:

• Contract Type: 6-Month Contract to Hire


• Hourly Rate: $28-29/Hr


• Salary upon Conversion: $60k (contingent upon experience)

On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern.

Work Environment/Culture:

We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.

Responsibilities:

• Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.

Must-Have Qualifications and Skills:

• Experience: At least 3 years of experience in IT support, working on-site with users


• IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.


• Communication: Strong interpersonal and communication skills.