Desktop Support Technician

Dexian; Philadelphia (Philadelphia County); On-site; USD 34,000 - 39,000; Full time

Job summary

Dexian is seeking a Support Analyst I for 100% onsite work at multiple hospital campuses in Philadelphia. You will troubleshoot PCs, printers, software, and mobile devices, manage tickets, and escalate complex issues to Tier 2 while ensuring excellent customer service to hospital staff.

Requirements include 3–5 years of IT support, PC/printer deployment experience, CompTIA A+ certification, and reliable transportation for campus travel. This is a 4+ month onsite contract position in Philadelphia.

Qualifications

• 3–5 years of IT/Desktop/End User/Service Desk support experience.
• Project deployment experience, especially PC and printer deployment.
• CompTIA A+ certification.
• Must have a car/reliable transportation for travel between campuses.
• Strong Windows, PC hardware, troubleshooting, and TCP/IP knowledge.
• High school diploma required.

Responsibilities

• Provide Tier 1 support for PCs, printers, software, operating systems, and peripherals.
• Troubleshoot and resolve hardware and software issues onsite, by phone, or remotely.
• Deploy PCs, printers, and other IT equipment as part of projects.
• Track and document service tickets and follow issues through completion.
• Escalate Tier 2 issues to the appropriate IT team.
• Manage Level 1 service queues and ensure proper ticket assignment.
• Provide excellent customer service to hospital employees.
• Follow IT security, compliance, and hospital technology procedures.

Skills

Windows OS

TCP/IP

PC hardware

Troubleshooting

Customer service

Education

High school diploma

Job description

Position: Support Analyst (PC Deployment & Printer Support)

Location: Philadelphia PA 19104

Schedule: 4+ months Contract (Fully onsite)

Pay Range: $25 to $28/hr.

Job Summary

Support Analyst I provides support to hospital employees, troubleshooting PCs, printers, software, mobile devices, and other IT equipment. The role serves as the first point of contact, resolves basic technical issues, manages tickets, and escalates complex issues to Tier 2. This is a 100% onsite, multi-campus position.

Key Responsibilities

• Provide Tier 1 support for PCs, printers, software, operating systems, and peripherals.
• Troubleshoot and resolve hardware and software issues onsite, by phone, or remotely.
• Deploy PCs, printers, and other IT equipment as part of projects.
• Track and document service tickets and follow issues through completion.
• Escalate Tier 2 issues to the appropriate IT team.
• Manage Level 1 service queues and ensure proper ticket assignment.
• Provide excellent customer service to hospital employees.
• Follow IT security, compliance, and hospital technology procedures.

Key Requirements

• 3–5 years of IT/Desktop/End User/Service Desk support experience.
• Project deployment experience. , especially PC and printer deployment.
• CompTIA A+ certification.
• Must have a car/reliable transportation for travel between multiple campuses.
• Strong Windows, PC hardware, troubleshooting, and TCP/IP knowledge.
• High school diploma required.
• Must be available to work 100% onsite.

DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.